Restaurant Shift Manager
Shahghouse Multicuisine Restauran
Total des années d'expérience :4 years, 2 Mois
• Oversaw daily operations during assigned shifts, ensuring smooth service delivery and maintaining high levels of guest satisfaction.
• Managed a team, including servers, hosts, and kitchen staff, providing training, scheduling, and performance evaluations.
• Implemented and enforced company policies and procedures, ensuring compliance with health, safety, and sanitation standards.
• Conducted pre-shift meetings to communicate service expectations, specials, and any relevant updates to the staff.
• Monitored inventory levels and placed orders for supplies and ingredients to maintain adequate stock levels and minimize wastage.
• Handled guest inquiries, comments, and concerns, resolving issues promptly to ensure a positive dining experience.
• Collaborated with the kitchen team to ensure timely and accurate preparation of orders, maintaining quality and presentation standards.
• Managed cash handling procedures, including opening and closing cash registers, reconciling cash drawers, and preparing daily sales reports.
• Implemented cost control measures, such as monitoring portion sizes and minimizing food and beverage wastage.
• Conducted routine inspections to ensure cleanliness, maintenance, and adherence to safety protocols in the restaurant.
• Assisted in the development and execution of marketing and promotional activities to drive customer traffic and increase revenue.
• Managed daily restaurant operations, ensuring efficient service and maintaining high levels of customer satisfaction.
• Supervised a team, providing training, guidance, and performance evaluations to uphold service standards.
• Conducted pre-shift meetings to communicate service expectations, promote daily specials, and address any relevant updates or changes.
• Monitored inventory levels and placed orders for supplies and ingredients, optimizing stock levels while minimizing waste and costs.
• Addressed customer inquiries, feedback, and concerns promptly, utilizing effective conflict resolution techniques to ensure a positive dining experience.
• Collaborated closely with the kitchen team to ensure timely and accurate preparation of orders, maintaining consistency in quality and presentation.
• Managed cash handling procedures, including register management, end-of-shift reconciliation, and preparation of daily sales reports.
• Implemented cost control measures, such as portion control initiatives and proactive management of food and beverage waste.
• Conducted routine inspections to uphold cleanliness, maintenance, and safety standards throughout the restaurant.
• Assisted in the development and execution of marketing initiatives, contributing to a \[specific percentage\] increase in customer traffic and revenue.
completed bachelors of hotel management from jb institute of hotel management,india