customer support engineer
ETISALAT TELECOM COMPANY
Total years of experience :9 years, 3 Months
have degree graduate network administration, certified Microsoft MCSC and CCNA, I have work experience gcc fiber optic technology, using new mobile software FTA, FSM ONLINE TROUBLE SHOOT AND EXECUTIVE OF ONLINE TASK ASSIGN AND TERMINATION, I WORK UNDER PRESSURE, I HANDLE CUSTOMER BUSINESS CONSUMER BOTH, I LOOKING FORWARD RESOLVE ISSUE AS SOON AS, I DO PRI LINE AND BRI LEASE LINE BUSINESS, I HANDLE WORK BACK OFFICE TO FEILD WORK AND ASSIGN TO TECHNICIAN TASK AS PER SCHEDULE ....KINDLY GIVE OPPORTUNITY TO CONTRIBUTE MY KNOWLEDGE COMPANY GROWTH..."
Project Title :( FLEXCUBE& NCB Migration, Oracle-Application
Roles and Responsibilities:
•Upgrade IE6 to IE8
•Installation MSXML 4.0 SP2
•IE8 configuration
•Configuration internet Option Security Setting for local, Trusted Site.
•Configuration internet Option Security Setting for local, Intranet Site
•Con figuration internet Option Advanced setting for local, Trusted Site
•Access FLEXCUBE URL
•Install and configure SSL for FLEXCUBE
•Configure Default/ Share Printer for DDMC
•Configure 132 character line printer
•Logoff as Administrator and Login as AD user
•Configure IE8 for AD (Active directory) user
•Access Flex cube URL with AD user
JOB PROFILE
•My responsibility is to manage the whole wireless Network, LAN And WAN problems, like WI-FI, DHCP and guests/employees issues regarding internet.
•Trouble shoot and solve the hardware problems like printers, Cd drives and computer assembling etc.
•Experience in creating and maintaining users accounts in the domain.
•Knowledge about routers, switches and some wireless devices like access points Indoor/Outdoor.
•Installation of O.S, MS Office, Antivirus protection, Win Rar, Adobe Reader and many other softwares based on requirement.
•Providing Technical support to clients either through Remote management or onsite based upon requirement.
•Troubleshoot Routers, Switches and Access point for Clients Devices and try level best to solve out all network related problems alone or if help/guide of seniors.
MCITP (Microsoft Certified IT professional) level:
Server OS:
•A trained professional in install Window 2000, 2003, 2008 Server Environed
•Share three networks on operating system Windows server 2003
•Internet sharing among 200 clients
•Administers System security, and assign appropriate access privilege to end user.
•Install of ADS(Active Directory Services)
•Install Additional Domain Controller(Backup Server)
•Install of DHCP Server, DNS Server, TS(Terminal Service) Server, Web Server
•Install of RAS (Remote Access Service) Server
•Group policy, Permission, User Management
•Outlook Express configuration
CCNA (Cisco Certified Network Associate) level:
•Worked on Cisco router model no: 2600c
•Cisco Router initial configuration (IOS commands)
•LAN interface and WAN interface configuration
•Static Routing
•RIP, EIGRP, OSPF Routing
•Standard and Extended Access control list
•CDP, Backup and Password recovery
•VLAN, Trunking and VTP
•Inter- VLAN Routing
•Switch port security and verify spanning tree protocol
•Wireless LAN
Cisco certified Network Associate,in Hyderbad, INDIA First First Hardware and Networking
courses: Programming in (Oracle v.6/VB V.3.5 ) Software Solution Institute Of SSI (SSI-CMTES
with (HEC)
with (HEC)