ITSupport engineer
Al Rajhi Bank
مجموع سنوات الخبرة :17 years, 0 أشهر
Current Responsibilities
•Network Planning, Formulating Strategies, Network Design and Implementation
• Implementing the links by analyzing the type of Network and location.
• Configuring the Cisco Routers and Switches for the respective branches and ATMs in the Kingdom.
• Installation and activation of new circuits from STC
• Upgrade or Migration of low speed links to high speed link from STC, NN or ITC.
• Connectivity of communication links from Wireless carrier vendors
• Connectivity setup for new offsite and branch ATMs
• Maintain Master Inventories on various critical and necessary information and changes, like link types, BW details, spare parts etc.
• Keep tracking of Field Engineers until they finish Router installation within the given time.
• Checking the communication status by logging into the Branch/ATM Routers from the HO Routers.
• Giving online support to the Field Engineers for any communication related problem.
• Technical Consultancy to provide inputs and evaluate products as per customer requirements to enhance network performance.
• Troubleshooting of Networking Hardware, Routing Problems and link related issues.
• Provide inputs to the project Manager regarding opportunities that can be converted into onetime/longtime sustainable and profitable business ventures.
• Coordinating with VSAT NOC for any VSAT problem for the Branch/ATMs to fix within the SLA.
Technical Expertise
• Installation, Configuration and Management of Cisco Routers (3600/2800/2600/1800/800)
L2 & L3 Switches (2960/2950/3550)
• Knowledge of Routing Protocols like BGP, OSPF, EIGRP, RIP V2.
• Configuring DHCP on Cisco Routers.
• Configuring HSRP & VRRP on Cisco Switches for Failover
• Configuring Port Security on Cisco Switches.
• Configuring inter VLAN routing on Cisco Switches.
• Configuring SSH on Cisco Devices for secure login.
• Upgrading Cisco IOS from IPBASE IOS to Advancesecurityk9 IOS.
• Worked with various modems, STU-160 for DDN, STU-2304 for FRN, Paradyne modems, US Robotics & Speed touch for DDR, Zhone/Net Comm/c871 for MPLS provided by STC and other types of modems.
Career Highlights-1
Company Details: Al Rajhi Bank - Head Office - Olaya, Riyadh, through Microland Ltd.
Designation :IT Engineer
Duration : Dec 2011 till June 2014.
Al Rajhi Bank is known to be a largest banking network in the Kingdom and having branches in Jordan, Kuwait and Malaysia.
Microland Ltd is a reputed IT Solution provider in INDIA, operating various projects in Banks Sectors and Ministries in INDIA and GULF.
Key Result Areas
• Accountable for:
• Maintained roughly 200 end user computers (desktop and laptop)
• Implement and maintain server virtualization using VMware and EServer
• Maintained office SQL servers (SQL2000, SQL2005)
• Maintained office Web Servers (IIS6, IIS7, Apache)
• System Design - design, deploy and maintain multiple FTP/MySQL servers for customer technical support team
• Windows Support - maintain Microsoft Windows Servers (2000, 2003) and Active Directory (office and data center)
• End User support - ~200 users direct support and another ~600 users secondary support
• Maintain office PBX (Mitel)
• Learn and use Wise Installation Studio (.MSI packaging) for application distribution and customization
• Program and deploy custom FTP service application for customer support team worldwide
• Maintain company desktops, laptops and printers
• Maintain and augment company disk/tape backup infrastructure
• Provide 24x7 on-call support of production servers
Highlights
• Pivotal in:
• Identifying the root cause of the incident and providing process improvements for resolution
• Prioritizing Unicenter Tickets
• Monitoring Branch Server’s
• Creating & implementing user profile in AD
• Configuration of essential DHCP and DNS Services
Checking Branches links and Communication problems by logging into the Branch Routers.
Giving instant support for priority 1 incidents like Branch down calls if the branch does not come online on the Secondary link.
Providing the RCA for Branch down incidents and troubleshooting by making the branch up on the secondary link, coordinating with the ISP until resolving the problem to revert the branch on its primary link.
Attending Priority 2 incidents if the branch’s primary link goes down and it is switched to Secondary link, troubleshooting to make the branch up on Primary link within 4 hours.
Visiting to the ATMs to check the communication if the Router is not reachable.
Significant Projects:
Project : Router Replacement in Offsite ATMs & subsequent redeployment of new Routers c1841
Project: Ministry Of Health
Responsibilities from Dec 2010 to Nov, 2011
Worked as a Technical Support Engineer:
branches of Riyadh, Dammam, Al Hasa, Najran, Jizan, Madina Al Munnawara.
Installing, Configuring and Troubleshooting Window 2003 and Windows 2008 Servers
Implementing Active Directory Services and Managing printing Services on the Network.
Configuring essential DHCP and DNS Services.
Installing, configuring and troubleshooting of all bank applications and SQL Server.
Defining Users and User’s Security on the Network to the nature of Job.
Installing and configuring Symantec Antivirus enterprise edition on Server and Clients.
Installing and Configuring Win 2008 and Win 7.
Troubleshooting Bank Applications and Web based applications.
Regularly Checking All branches SQL Servers and Backup on Weekly basis
Giving instant support for priority 1 incidents like Branch down calls if the branch does not come online on the Secondary link.
Providing the RCA for Branch down incidents and troubleshooting by making the branch up on the secondary link, coordinating with the ISP until resolving the problem to revert the branch on its primary link.
Key Result Areas
Accountable for:
Implement and maintain server virtualization using VMware and EServer
Maintained office SQL servers (SQL2000, SQL2005)
Maintained office Web Servers (IIS6, IIS7)
System Design - design, deploy and maintain multiple FTP/MySQL servers for customer technical
Highlights
Rendered support to over 296 Branches and more than 650 ATM Machines (Branch/Offsite) in Jeddah, Dammam and Riyadh
Handled the installation of Routers, Switches, Peribit Devices and Link Modems in the branches and ATMs
Assessed branches links and communication problems by logging into the Branch Routers
Extended instant support for incidents like branch down calls if the branch does not come online on the secondary link
Made visit to the ATMs to check the communication if the router was not reachable
Installing & managing cable trays with cable organizers up to floor communication rooms
Installing UTP cables from faceplate to floor communication rooms follow standard like type of cable, length of cable and maintained distance
Network Cabling using the Switches between all departments, connectivity with all devices.
Managing all Applications working on the Network, including different clients connected with database Server, E-Mail, ISA and VPN Server.
Creating the users of VPN Server by assigning static IPs with specific IP Class.
Configuration of VPN Client’s computer to connect with the VPN Server
Fault Diagnosing & Trouble shooting of non-connectivity with VPN Server.
Installation and Configuration of TCP/IP with Windows NT, Win 2000 & Win XP.
Resolving incidents both directly from users and through Internet Service Provider.
Coordinate to resolve problems of DSL either occurring from ISPs or PTCL ends.
To manage the safety of all software and user's data associated with E-Mails etc.,
Attending user sites to perform proactive support tasks and post installation.
Consignment’s data uploading & downloading through Aventail connection.
Surprise checking of systems security for unnecessary installations of softwares and games etc.,
To resolve the problem of E-Mails connectivity and its configuration.
Resolve the connectivity problems of Wireless Barcode Scanners.