HR Services / Accomodation Department Manager
Combined Group Contracting Company (CGC)
مجموع سنوات الخبرة :26 years, 9 أشهر
Manage and coordinate all administration and General services activities and staff needs across multiple culturally diverse for the head quarter offices in Qatar and Kuwait, along with more than 15 project sites locations to maintain smooth operation and affective work environments. This includes but not limited to:
•Lead the development of the department’s annual business plan, KPIs and budget linked General Services Department.
•Prepare and implement the General Services policies and procedures and keep them up to date to serve the company’s vision and strategies.
•Initiate and manage all suppliers’ services scope of work and contracts. This includes the assessments of the RFI’s, RFP’s or RFQ’s, initiating committees, tendering the services, studying quotations, and finally signing the contract.
•Manage the company’s accommodation units which accommodate more than 8, 000 employees and workers in different locations and levels.
•Coordinate with departments/projects managers to prepare the annual budget of the manpower services needs depending on the project’s requirements and future strategies.
•A member of developing SAAB system team in the aspects of all the services provided by General Services department.
•Manage the annual department budget which exceeds 6 Million KWDs (72 Million Qatari Riyals).
•Oversee the company assets depreciation and barcodes location and prepare monthly and annual assets reports to the top management to report the assets tracking and budget concerns funds.
•Follow up the transportation team by clear tracking and control their daily operation work to meet the projects’ and the company’s transportation needs.
•Oversee the new employees and the VIP guests’ arrangements which includes hospitality, orientation, accommodations, meetings and any other engagements.
•Manage the all centralized services including main centralized kitchens and centralized laundries.
•Monitor the Safety and security procedures implementation plan to ensure that HSE rules are adhered in all locations as per the company and government policies.
•Control the stores in and out process, shipments follow up and containers mandate process.
•Manage all the UDC and its Subsidiaries offices and accommodation by providing accommodation services for more than 5000 employees for UDC and its contractors. In addition to manage all offices towers which are more than 10 Buildings in Doha, 200 units in Pearl Qatar, the Pearl Labor Camp (capacity of 3000 tenants) and more than 200 units at Ezdan Towers Dafnaa .
•Be in charge of the lease agreements and General Services agreement for all provided services and do the procurements process including RFI’s, RFP’s or RFQ’s for all UDC general needs.
•Managing, leading and controlling the buildings (units) General services including the FM; maintenance, Assets and Occupancy.
•Doing all the requisitions and arrange the scoop of work with the evaluation criteria’s (coordinate the same with the tender committee and SCM.
•Assisting in the development and implementation of business plans and operational plans for new and existing properties in line with the approved Asset Business Plan as per the company strategy.
•Implementing functional policies, systems, procedures and controls to ensure objectivity, efficiency, effectiveness of operations and high level of health & safety environment (HSE)
•Implementing the FM infrastructure and saving strategy (including district cooling, energy, gas farm, tram, etc.) and control the provided services.
•Control and review all services agreements play rule in the negotiations, and participate with the tender committee for the final decision.
•Assets depreciation control and monitoring its annual reports linked to the current NBV and or updated market price.
•Arrange the annual budget preparation and review the funds availability.
•Participate and be one of the circuited committees in some major software trials and implementation like the original Oracle system implementation, Help Disk implantation and Dash Board.
•A leader member of the centralized Services at UDC and its subsidiaries (uniform services agreements for all UDC and its Subsidiaries.
•Manager and follow up the PR’s process for UDC and its subsidiaries after raising and monitor the deliveries, review the products quality evaluation, and finally arrange the Payment recommendation and its final receiving and record process.
•Arrange the market survey for services on monthly and annually basis and pass it to the management.
•Be in charge of the monthly rent allocation and coordinate with finance for internal charges for departments and subsidiaries and make sure to have available funds in yearly basis within their annual budgets.
•As I was in charge of the admin areas of CR and TL I manage the negotiations with local authorities to achieve all UDC and Subsidiaries (about 60 CR’s) to keep and maintain its legal existence including companies CR’s trade licenses, chamber of commerce …etc.
•Managing about QR100 million worth of Administration Assets by drafting full life cycle financial analysis report for each asset from acquisition through disposition. This includes assets control, dispatch, and up to date note book value (NBV).
•Managing comprehensive office refurbishment projects with a value of QR45 million to date. Including overseeing a full professional team comprising project manager, architect, cost consultant, and main contractor.
•Leading the development of the department’s annual business plan, KPIs and budget linked to the services Section.
•Managing a full professional expertise team to provide admin services to all UDC and its subsidiaries including all aspect of support and coordinate with the companies’ management to achieve their targets and goals.
•Run yearly budget of above than 200 Million Riyals as for General Services and accommodation Services provided to employees.
•Coordinate the new employees’ and VIP guests’ arrangements which includes ticketing, accommodation, orientation tours, official meetings, training and any other engagements.
•Development, production and delivery of projects from proposal right up to delivery.
•Delivering events on time, within budget. by preparing the proper study, financial analysis and all the needed market survey for events full study plan/s
•Hire temporary / outsources manpower including cleaning companies, security, maintenance…etc., and arrange the concern agreements, by arrange tenders and quotations.
•Book the venues and make sure of the HSE standard level implementation
•Negotiate, review and finalize the services agreements and contracts for each projects.
•Setting, the project chart for each project.
•Manage the customer satisfaction and handle all complaints.
•Holding up Press conferences both locally and internationally
•Communicating, maintaining and developing client relationships
•Managing supplier relationships
•Assessing the markets and preparing surveys for local as well as national and international markets.
•Managing operational plan to ensure the projects are delivered efficiently
•Travelling to on-site inspections and project managing events
•Managing number of prestigious and international exhibitions and events such as:
o Doha International Motor Show
o Doha International Furniture, Decoration & Construction Exhibition (INFDEC)
o Trade Fair Exhibition (TF)
employees.
•Handle the casuals employees performance
•Manage all the project manpower payment process and arrange it with the finance department (payroll) as per the approved budget.
•Negotiate the candidates and their representative and sign employment or services contracts.
•Design and implement disciplinary actions and procedures
•Arrange an orientation plan for the project policy and procedures (do and do not).
•Make a proper training plan and design KPI as per the project goals
•Create and execute a project plan and keep revised to meet the changing needs as per the project update.
•Deliver events on time, within budget, that meet expectations and goals.
•Set, communicate and maintain timelines and priorities on every project
•Hold up Press conferences both locally and internationally
•Communicate, maintaining and developing client relationships
•Manage supplier relationships and outsource manpower.
•Assess the markets and preparing surveys for local as well as national and international markets.
•Manage number of prestigious and international exhibitions such as:
o Doha International Motor Show
o Doha International Furniture, Decoration & Construction Exhibition (INFDEC)
o Trade Fair Exhibition
•Manage operational to ensure specific projects are delivered efficiently
•Provide leadership, motivation, direction and support to your team
•Travel to onsite inspections and project managing events
•Be responsible for all project budgets from start to finish.
•Ensure excellent and quality delivery
•Member of the Moevenpick Area Opening task force team.
•Benchmarking Hotel competition position in Qatar market.
•Customer relations including customer handle Problems and enquiries, including reservations, visas...etc.
•Manage Hotel revenue and reservations over low and high seasons.
•Prepare the department’s budgets and issuing daily, bi-annual, and annual sales reports.
•Participate in the hotel’s strategy plans and assisting the hotel general manager to arrange competitive price rates for companies and institutions.
•Determine annual and gross-profit plans by forecasting and developing annual sales quotas for regions
project expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
•Accomplish marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
•Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
•Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
•Provide information by collecting, analyzing, and summarizing data and trends.
•Accomplish marketing and organization mission by completing related results as needed
•Handle customer enquiries, including reservations, visas ad tours.
Deal with problems and complaints in a logical manner.
•Member of the Moevenpick Opening task force team.
•Benchmarking Hotel competition position in Qatar market.
•Customer relations including customer handle Problems and enquiries, including reservations, visas...etc. Manage Hotel revenue and reservations over low and high seasons.
•Preparing the department’s budgets and issuing daily, bi-annual, and annual sales reports.
•Participating in the hotel’s strategy plans and assisting the hotel general manager to arrange competitive price rates for companies and institutions.
•Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions
•projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
•Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
•Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
•Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
•Provides information by collecting, analyzing, and summarizing data and trends.
•Accomplishes marketing and organization mission by completing related results as needed
•Handle customer enquiries, including reservations, visas ad tours.
Dealing with problems and complaints in a logical manner
- work cohesively with co-workers as part of a team
-work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- Oversee and control daily tasks when on duty.
- Supervise all agents and develop them in order to handle reservation tasks properly.
-Assist Reservation Manager to operate the department budget.
-Handles all group tours/ conventions from the initial blockage to the rooming lists.
- Records all reservations neatly and accurately on prescribed forms.
-Handles the telex machine in sending outgoing reservations telexes.
-Handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
-Handles all onward reservations of Groups.
-Confirm reservations for rooms according to the room's availability issued by the Reservations Manager accords the rates that are currently in effect and arranges the billing according to hotel procedures.
-Updates the computer immediately and accurately if there’s any changes.
-Update guest history records, travel agency/company records and account receivable records on a regular basis.
-Handles the reservation correspondence accurately and neatly.
-Promptly prepare any Reservation report.
To check any no-show and cancellation report with the correspondence and keep the record in the file.
-Coordinate with the travel agent and update the room allotment
4 Years Studying French Culture along with the french language in Yarmouk university allows me to discover different culture nvironments, and one year of studying German culture was an added value to my life.
