Electronic Payments Officer
Yemen Kuwait Bank for Trade and Investment
Total years of experience :3 years, 11 Months
• Conducted research on electronic payments and proposed ways to introduce and develop them
• Evaluated the feasibility of electronic payment services, including the financial and profitability aspects
• Designed and prepared surveys to evaluate electronic payment services based on quality indicators
• Proposed improvements and developments for electronic payment services based on studies and evaluations
• Communicated with external companies providing electronic payment services to obtain service requirements
• Managed internet card inventory to ensure sufficient stock is available to meet customer demand.
• Issued and reloaded internet cards for customers in a timely fashion using the main system and emergency system in case the primary system was offline to ensure uninterrupted service.
• Monitored and analyzed card usage patterns to identify potential areas for improvement or optimization.
• Reviewed customer transactions when necessary to help resolve any questions or issues related to their card usage.
• Processed customer chargebacks for fraudulent purchases.
• Communicated effectively with third-party providers of the cards service to ensure smooth and seamless customer experience.
• Supported bank branches and customers directly by answering questions about how to use the card and its features.
• Collaborated with other departments in the bank to resolve customer inquiries and complaints related to the card service.
• Prepare, review, revise, and maintain technical documents, including software engineering, system operations, testing, and user documentation.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Maintain a library of application documentation, cataloging it for internal and/or external use.
• Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent look and feel.
• Worked as a Tier-II Technician & Customer Service Representative (CSR)
• Communicate with clients and help them with invoices, services needed, and basic technical support.
• Manage the team on what jobs needed to be done and where.
• Google Developer Student Clubs Team Lead (2021-2022) • Google Developer Student Clubs Non-Technical Team Lead (2020-2021)
• Academy of Finance (2011-2014) • Senior Class Vice-President (2013-2014)
