ICT & Operations
United Nations
مجموع سنوات الخبرة :13 years, 3 أشهر
ICT Duties & Responsibilities:
- Establishment of ICT routine “Standard Operating Procedures” (SOPs) and Implementing ICT policies and regulations.
- Liaise with ITS HQ staff for support & user guidance and rules & regulations updates.
- Manage “ICT equipment / assets” issuance, transfers, upgrading and replacing. And ensure that all are reflected in Umoja assets management system and update inventory documentation.
- Assist and process disposal of obsolete ICT equipment and support with Identify the future needs in the office in terms of required ICT and operation equipment.
- Provide remote support service for ROMENA regional office and support with installation, configuration and troubleshooting current and newly purchased hardware & software.
- Develop and Update “UNODC / ROMENA” SharePoint websites on regular basis.
- Meet and follow up all “ICT” on-boarding management system requirements for new staff & contribute to knowledge building, collaboration and sharing for UNODC/ROMENA staff.
- Contribute to Information technology training for UNODC/ROMENA staff for new ICT technology,
equipment and software and share best practices with ROMENA staff.
- Install, configure, and troubleshoot “Cisco VOIP” telephony system. Ensure efficient networking administration & monitor the network connectivity and office “CCTV” IP Cam and video conferencing units on a regular basis to ensure stable
networking environment.
Procurement Duties & Responsibilities:
- Provision technical advice / recommendations and assistance in procurement of new “ICT equipment & admin building equipment” with submitting requisitions and tenders, prepare required documents based on requirement nature and needs, contact and follow up with vendors / suppliers and stack holders, preparing the comparison matrix, collecting WBSE and submitting (LVA & Shopping carts) on UMOJA system, finalizing purchase orders and follow up with “officer in charge” for approvals and GRs and liaise with finance team for payment and invoices submitting matters.
- Contribute to ICT annual procurement plan development and providing recommendation for service continuity plan.
- Ensure premises and ICT assets are used effectively.
- Keep logs and records of warehouse stock, executed orders etc.
- Prepare accurate reports for high level operation management.
Administration Duties & Responsibilities:
- As a focal point of contact for UNODC ROMENA staff, I'm responsible for oversee the back office by answering incoming
inquiries, replying to general correspondence and dealing with programmes / Projects requests.
- Coordinating office activities and operations to secure efficiency and compliance to company policies.
- Coordinate meetings and functions for UNODC ROMENA office.
- Procurement and proper management of office supplies and assets
- Manage and properly account for petty cash issued to facilitate general office activities.
- Manage all travel, hotel & airport transfers for UNODC ROMENA office staff.
- Responsible for office administration payments within approved expense limits and they are made within reasonable
time to ensure business continuity (office courier service, office telephone,
office cleaning services, office utility bills (Electricity, water, Gas and security), office catering & event management services)
- Maintain and file all business records in a systematic manner.
- Performing other duties as assigned...
- Delivering reliable Information technology support services to the business engineering while improving quality and efficiency through ITIL management system continuous improvement and applying GIS global ICT division Policies and information governance.
- Maintaining knowledge of specific technical specialism by coordination, collaboration and providing detailed advice for applications and executes specialized tasks. Adapting in any of information or communication technology, technique, method, and application areas.
- Performing defined tasks to monitor service delivery against service level agreements and maintains records and reports of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Assess, analyze, and develop documentation and implement changes based on requests.
- Initiate and monitor actions to investigate and resolve problems in systems and services. Assist with the implementation of agreed remedies and preventative engineering measures and policies.
- Collecting projects requirements “Requests for proposals” and SAP requests submission.
- Develop projects scope and managing the coordination and assessing suppliers / vendors.
- Preparing plans for equipment, services, and supplies purchase and project execution.
- Reviewing, comparing, analyzing, evaluate and negotiate contracts with vendors and approving products and services according to agreed technical specification.
- Preparing budgets, cost analyses, and reports and create purchase orders and contracts on SAP and follow up with budget holders for approvals.
- Managing SAP related inventory / assets updates management of goods and raw materials (ICT equipment, SW / HW / licenses).
- Develop and prepare a report for the project plan to review with senior management.
- Execute projects activities, phases, and milestones according to approved project plan.
- Monitor and focus on the projects progress, adjusts needed as necessary to ensure the successful completion of each phase in the project.
- Establish project communication, reports and updates to project management staff and appropriate stakeholders in the organization on the project progress.
- Review and follow up the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.
- Closing projects and updating all projects documentation, final report and lessons learned.
- Administering Hyper-V Servers (Configuration, maintenance, and troubleshooting).
- Administering (Active directory, DHCP and File & print Servers) and Intranet.
- Managing daily ICT routine and assigned incidents, requests, and tasks through “Service NOW” global service desk system according to service level agreement (SLAs) and ICT local corporate policy. Log incident and tickets and escalate to higher level if required.
- Managing British Council ICT equipment assets registry, update records and extracting detailed assets and inventory reports with “Service NOW” global service desk system.
- Monitoring regular (Daily/Weekly/Monthly) backup jobs for servers & VMs.
- Backup and restore Cisco WAN/LAN Switches configuration on regular basis.
- Configuring and Troubleshooting WAN/LAN VLANS, VTP and routing in internal network.
- Providing technical and business Customer Support for related Office365 applications.
- Install and configure new MITEL / Cisco VOIP telephony system.
- Install, configure, and integrate Cisco, Mitel, and MS teams video conferencing technologies.
- Maintain inventory and tracking items and generating reports of the stock status.
- Reporting to IT Manager and provide a detailed monthly report for all IT services, errors and solutions and IT equipment condition as well.
- Providing effective customer support care for (Etisalat Emirates) account.
- Troubleshoot system and network problems, diagnosing and solving hardware or software (Modem / IPTV / PABx / laptops / MacBook) faults.
- Remotely Configure new hardware (Modem / repeater / access points).
- Perform outbound calls to update, follow-up and resolve outstanding tickets.
- Handling inbound calls as well as assisting customers who have specific inquiries.
- Activating IPTV & Internet subscriptions and services for customers.
- Assist in scheduling and dispatching of technicians and engineers.
- Updating the existing databases with changes and the status of each customer.
- Following up the calls of the client with clerical duties which include faxing, filling up paperwork, doing checks on credit references & liaising with other departments.
- Perform other task & duties assigned by team leader, such as monitoring calls and analyzing team performance.
- Provide tech support for users on daily basis (Microsoft system applications, printers, scanners, and mail client).
- Install Windows & Mac OS and applications required for business.
- Manage, troubleshoot, and maintain workstations/printers/scanners.
- Reviewing “end user” inquiries and technical support requests.
- Perform a periodic checkup and reports for antivirus and backup systems.
- Train stuff with ICT related equipment.
- Help put process in place to maintain a stable networking environment.
Bachelor's Degree in LAW
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