Khaled Abdelhalim

• Established a centre of excellence for data and business intelligence across all departments, defining best
practice governance standards, agreed data definitions, and reporting consistency frameworks adopted
company-wide.
• Designed and optimised scalable Power BI data models underpinning cross-departmental BI reporting,
reducing report build time and enabling accurate, real-time performance tracking aligned to strategic
business objectives.
• Designed and implemented automated data pipelines integrating REST APIs across multiple production
platforms — including Jira and Redzone — using Python and Power Query, eliminating manual extraction
workflows and ensuring master datasets are always current.
• Led development and executive presentation of Power BI dashboards and analytical reports directly
informing senior leadership and CEO-level decisions, and delivered BI training to teams across all
departments to drive consistent adoption.
• Defined, enforced, and continuously improved data quality standards to ensure accuracy, reliability, and
integrity across all systems, maintaining comprehensive documentation for processes, configurations, and
troubleshooting procedures.
• Supported and optimised the companys hybrid systems setup, aligning system data structures with reporting
requirements and providing strategic input on ERP improvements and data architecture decisions.
• Partnered with departmental leaders to translate business requirements into scalable BI solutions and
managed prioritisation of data requests through the L10 operational framework, ensuring accountability and
clear delivery timelines.

• Built the companys foundational data infrastructure from scratch, establishing standardised data
warehousing structures and automated cleaning pipelines that increased report reliability and enabled
scalable growth.
• Automated data ingestion, structuring, and reporting workflows using Power Query (M Language) and Excel,
delivering an operational efficiency improvement of over 200% and freeing analyst capacity for strategic
work.
• Designed and launched 10+ interactive Power BI dashboards serving multiple departments, enabling real
time business insights and accelerating decision-making cycles across the organisation.
• Delivered quarterly analytical reports and cross-departmental data initiatives by collaborating closely with all
business functions to improve data collection frameworks and support strategic planning.
• Led the Data function as the sole data specialist, presenting findings and recommendations directly to the
Operations Manager and CEO on a regular basis.

• Analysed large datasets to identify performance trends and strategic opportunities, directly informing
business decisions across multiple departments and contributing to measurable performance improvements.
• Automated reporting processes using VBA and Power BI, reducing manual reporting workload by 50% and
increasing overall workflow efficiency by 20%, freeing team capacity for higher-value analytical work.
• Improved data integrity through comprehensive quality assessments and validation processes, reducing data
errors by 15% and increasing the reliability of management information used in key business decisions.
• Collaborated with cross-functional teams to gather data requirements and deliver comprehensive,
stakeholder-ready reports aligned to strategic business priorities across multiple business lines.

• Produced daily performance reports using big data analysis across multi-team datasets, contributing to a 10%
improvement in team performance and operational process efficiency.
• Developed an incoming volume forecasting report that improved scheduling accuracy by 30%, reducing over
and under-staffing events and enabling more effective resource allocation.

Managed a team of agents. Coached on problem-solving and communication, which translated into measurable KPI gains.

One of the most productive agents on the team. Picked up new systems quickly and kept performance steady under heavy ticket volume.