IT Support Manager
Coca-Cola
مجموع سنوات الخبرة :22 years, 5 أشهر
Mange more than 20 IT Administrator Present in 60
Sites
Responsible for supporting windows-based
software systems with a networking component.
In these cases,
Complete both technical support and supervisory
duties. Common technical support duties include
answering telephones, communicating with
clients, diagnosing hardware and software
malfunctions, troubleshooting problems, replacing
hardware and installing new software on clients'
machines. Supervisory duties may include
determining personnel requirements, setting
schedules and insuring that those under their
direction have adequate resources to complete
their jobs.
Working on Active Directory to handle & control
Computer Account, Users Account, create Policies
Working on Oracle Application 11i, 12i to add
new items for whole company, reset and reactive
users account,
In addition to IS Administrator work
Responsible for Supporting more than 100 users in
(Aswan, Luxor, Eddo, Quean )
Responsible for maintain more than 80 PC,
10 Laptop, 60 Printers
Responsible for limit miss use by teaching the users
Responsible for supporting more than 150 users
Responsible for maintain more than 120 PC, Laptop
Responsible for limit miss use by teaching the users
Responsible for develop Medical program (Pharmacy, Outpatient
clinics)
Responsible for maintain all PCs and Printers, Monitors ads
Responsible for install the new Software for X-ray Devices
Responsible for develop Finance & HR Program and
teach FIN, HR users for how to use it
Responsible for maintain the applications related to
Finance, HR, Engineering (autocued, 3D Software)