POS Support & Merchant Relation Officer
saudi fransi bank
Total years of experience :20 years, 6 Months
• Responsible for gaining all BSF POS Regions merchants satisfaction and trust. By providing them with the best service & support provided by Banque Saudi Fransi POS. In addition to my knowledge & experience in Team Management, Public relation and Support skills.
• Monitoring all the POS Vendors “ I-NET, SkyBand, AlHamrani, InterSoft “ Activities Reports (POS Connection, installations, replacements, maintenance requests and other technical & Operations issues) evaluating their performance to keep them at the highest quality levels of support & services that they are providing to our BSF Merchants.
• Managing & supervising our Operation & Support Teams Following up & finalizing New POS Agreement and Vendors activities.
• Monitoring and managing POS Support Contact Center Toll-free service requests e-mails & IVR System, receiving solving all the critical and pending issues, Opening new requests for merchants that they are in direct contact with us Phone/e-mail .
• Coordinating and managing along with Wealth Management/Corporate/Branch’s Relation officers & E-Banking sales Departments all Regions for all there New/Existing POS Merchants, Agreements, Modifications requests.
• Monitoring and flowing all PCI -DSS (Payment Cards Industry -Data Security Standard) training Report Activity, to assure that all our New/Existing Merchants are getting the trying yearly.
• Trained and have work experience in all the POS Operations & Processing Systems(SAMA TMS, BSF MASS POS Registration, BankWork, BDS).
• Providing monthly reports for my managements POS all regions Sales, Profitability and POS machine Stock.
• Managed Debit and Credit (NORMAL, EMV) cards embossing using Card Production system.
• Managed Debit and Credit cards dispatching.
• Managed Credit card loading file to emboss.
• Responsible for BSF daily list (FedEx): arranging cards and send it to FedEx along with the files to allow them delivering the cards to the clients.
• Managed FedEx returned shipment system, send the cards to them branches.
• Coordinating with FedEx Management and operation manager for our requirements to enhance the deliveries and technical issues.
• Handling Card production Email.
• Handling Card production mail box.
• Responsible branch blank Debit cards plastic request. Arrange them send them to branches operation managers.
• Handling over cards for BSF staff and priority client.
• Coordinating with Card Vendors to provide us with our Debit & Credit cards Orders as our specifications, that fulfill production needs.
• Responsible for the card custodian and inventory.
• Providing my management with solutions from my reports and feedbacks how to enhance and develop our production system and manual work such as: card dispatching, card searching system enhancing. Using Barcodes to all the cards produce for tracking and fast secure process.,
• Working and negotiating along with my management and FedEx for cards delivery Project contract in all delivery operation and security methods, and testing there delivery performance.
• Supervising and assisting my team handling & finalizing all the tasks refers to our work that I mention above.
• Responsible for monitoring and implementation of cards batch processing, financial and non-financial transactions.
• Managed financial and non-financial account to account transfer/transaction such as (collection department transactions, Charge Back transactions, settlement for SAMA and banks) capture, auditing & validate, using (WINGS, BDS financial systems).
• Filing and arranging financial transaction for archive.
• Opening CPT along with accounts, blocking/de-blocking, upgrading/downgrading CPT and closing accounts. (BDS/FTS cash and BDN/NON Fin Systems.)
• Generate PJF Embossing files for Debit and Credit cards & PIN numbers (CAMS/ON2 BankWORKS Systems).
• Managed Banque Saudi Fransi mainframe miscellaneous transactions (Wings systems).
• Managed MasterCard online system, transfer and receive the MasterCard incoming and outgoing files through MasterCard international applications (MasterCard client Express).
• Managed VISA international "EDIT PACKAGE" application to receive and transmit visa incoming and outgoing files.
• Managed credit card & debit card pins delivery system, load customer’s date, produce pins transmittals for branches delivery, receipt update acknowledgments & send pin to branches.
• Handling over pins for BSF staff and privileged client.
• Managed priority banking card products for Elite & Privileged customers
• Managed Payroll cards & pin thro BankWorks system (new & replacement)
• Managed debit card new issuing, replacement, cancelation & validation (BankWorks)
• Managed debit and credit card Pin’s issuing.
• Handling & updating the request in AltitudeUAgent (Back Office) system, call center customer request system.
• Providing my management with monthly reports.
• Providing my management with reports and feedback how to enhance and develop our operation systems and manual work such as: operations requests and transactions processing for fast secure process and cut of cost paper works. Along with our procedures and audit methods, in addition to, coordinating with the involved work channels, system support and ITD to upgrade the systems upon our requirements.
• Supervising and assisting my team, handling & finishing all the tasks refers to our work that I mentioned above.
• Assisting and working along with our management and IT Dep, developing and enhancing Many of our Retail Operation Projects, applications and New Products Processing.
Studying by E-Learning 2Nd semester 2Nd year .