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تم إلغاء حظر المستخدم بنجاح
خالد أبو كوش, TEAM LEAD & Senior Technology Consultant | IT Governance PMP

خالد أبو كوش

TEAM LEAD & Senior Technology Consultant | IT Governance PMP·Greater Amman Municipality

الأردن

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 31 سنوات, 5 أشهر

TEAM LEAD & Senior Technology Consultant | IT Governance PMP

نوفمبر 2008 - حتى الآن

Greater Amman Municipality

عمان، الأردن

نوفمبر 2008 - حتى الآن

Oracle Infrastructure; known within GAM as the ERP Infrastructure. The Infrastructure Consultant will oversee and manage the whole arena of Oracle ERP Infrastructure for over 24 thousands employee. The Consultant Manager will take an active role in designing, implementing and supporting the infrastructure to support the continued development of both the Oracle ERP and business support systems and networks to support the rapid growth of the business.

• Overseeing and project management for the whole arena of Oracle Infrastructure, ie: Communications, Data Centre Operations, Programming Languages, IT Platform & Infrastructure

• Oversee the following areas during the project:
+ Assessment process for GAM infrastructure
+ Define Technical Infrastructure Requirements
+ Design and Build Technical Architecture
+ Procure build and test Non-Production Environment
+ Develop and validate Software Development Technical Specifications
+ Define, develop, and conduct Technical Test Approach
+ Define Configuration and Support Operating Procedures
+ Design and Build Batch Schedule
+ Procure Production Hardware
+ Build and Test Production Environment
+ Conduct Performance and Stress Tests
+ Build Technical Cutover Plans
+ Develop Operational and Monitoring Procedures
+ Deliver Production Environment

• To oversee the installation, configuration, upgrade, administration, monitoring and maintenance of servers and operating systems in support of operational system(s) and/or Oracle ERP development environment

• Implementing policies for backup management and housekeeping of all the servers in the Oracle network

• In addition to my prime position at Greater Amman Municipality, I have been assigned as Vendor and Contract Consultant.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT and Service Delivery Manager

أغسطس 2006 - نوفمبر 2008

NOVO-TEK Information Technology Solutions

عمان، الأردن

أغسطس 2006 - نوفمبر 2008

• Achieved to get NOVO-TEK as the 2nd company in Jordan certified as “Dell Authorized Service Provider”
• Design and implement ERP and Solutions Infrastructure for Large Organizations
• Certified Dell Enterprise Solutions Expert
• Monitor, benchmark and continuously improve our quality of services, products and employees' performance
• Provide products and services that meet the needs of our customers and exceed their expectations
• Verify that our products and services meet agreed requirements
• Make commitments we fully understand and believe we can meet
• Meet all commitments to customers on time
• Provide assistance to customers in an efficient and friendly
• Develop and coach staff to maintain high levels of service and to meet department standards and goals
• Interact efficiently with business customers
• Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service
• Analyze and improve departmental operations and procedures resulting in increased productivity

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Product Manager | IT Manager | Service Delivery Manager | PMP

ديسمبر 1996 - يونيو 2006

DTK COMPUTER FZE

دبي، الإمارات العربية المتحدة

ديسمبر 1996 - يونيو 2006

Over 10 years of professional experience & communication skills demonstrated through verbal & writing abilities, client relations, sales marketing expertise, customer service skills, training new employees, & the ability to produce in-depth reports & correspondence.

My responsibilities includes but not be limited to:

- IT & Communication Manager
- Service Delivery Manager
- Product Manager

** Partners Relation:
• Multinational Experience (MNC)
• Provided assistance to customers efficiently
• Promoted customer satisfaction
• Developed & coached staff
• Proven ability to interact effectively at all levels
• Interacted efficiently with business customers
• Maintained & encouraged customer loyalty
• Provide solutions handling difficult situations
• Provided superior customer service & work quality
• Analyzed & improved operations & procedures

** Vendors Relation
• Coordinating with (OEM)s in the development & implementation of new porducts
• Acting as the main contact for OEM's Vendors
• Communicating market information back to DTK
• Managing marketing programs and funds earned through Vendors various Programs

** Product Management
• Accelerating the introduction & sales of DTK platforms of Servers, Desktops, Notebooks, Workstations & e-Solutions: Prepare presentations, roadmaps, sales kits, on various products & underlying technologies for seminars, technical or marketing conferences or trainings
• Advised customers & sales people concerning the best hardware & software solutions for their requirements
• Experienced in both customer service & supervisory positions
• Ability to grasp thorough understanding of product features to better serve customers
• Managed critical projects for governments & large organizations
• Hired & supervised team members, established project goals & timelines, assigned tasks & monitored progress
• Provide pro-active support services
• Prepared correspondence, reports, & manuscripts

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT & Service Delivery

نوفمبر 1994 - أكتوبر 1996

LION COMPUTER

عمان، الأردن

نوفمبر 1994 - أكتوبر 1996

2 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Amman Applied Faculty of Engineering Technology/ Al-Balqa' Applied University

مارس 1996

مارس 1996

بكالوريوس، Computer Science

الأردن

المعدل التراكمي (نقاط): 3.94 من 4

المعدل التراكمي (نقاط): 3.94 من 4

Amman Applied Faculty of Engineering Technology/ Al-Balqa' Applied University

Skills

Collaborative Problem Solving
Expert
Collaborative Problem Solving
Expert
Green Infrastructure
Expert
Green Infrastructure
Expert
Senior Executives
Expert
Senior Executives
Expert
Service Delivery
Expert
Service Delivery
Expert
PMP
Expert
PMP
Expert
Excellent ITC Knowledge
Expert
Excellent ITC Knowledge
Expert
Telephone and electronic correspondence skills
Expert
Telephone and electronic correspondence skills
Expert
Sales and marketing with excellent presentation skills
Expert
Sales and marketing with excellent presentation skills
Expert
Effective communication and negotiation techniques
Expert
Effective communication and negotiation techniques
Expert
Excellent ITIL process experience
Expert
Excellent ITIL process experience
Expert
Powerful IT Project Management (PMP)
Expert
Powerful IT Project Management (PMP)
Expert
Collaborative Problem Solving
Expert
Collaborative Problem Solving
Expert
Green Infrastructure
Expert
Green Infrastructure
Expert
Senior Executives
Expert
Senior Executives
Expert
Service Delivery
Expert
Service Delivery
Expert
PMP
Expert
PMP
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

PMI Jordan Chapter known as PMIJO

PMI’s Project Management Professional (1507729)

July 2011

PMI Jordan Chapter known as PMIJO

Certfied PM

July 2011

التدريب و الشهادات

الشهادات
-
PMI - Jordan Chapter
Sep 2012 - Sep 2012
Dell ESD - Certification
Dell Academy
Jul 2007 - Aug 2007
Certified MS Projects
Optimiza Academy
Oct 2010 - Oct 2010
Certified Project Management Professional
Project Management Institute
May 2012 - May 2012
Foundation 2007 Desktops
Dell Academy
Jun 2007 - Jul 2007
Associate Server Certification V9.0
Dell Academy
Jun 2007 - Jul 2007
ESF Level 1 - Version 4.0
Dell Academy
May 2008 - Jun 2008
Multiple Certificates from Intel
Intel Retail Edge
May 2005 - May 2005
Professional Beta Tester of BitDefenders Security for MS Exchange
BitDefender Academy
Jun 2008 - Jul 2008
BitDefender Client Security Technical Training
BitDefender Academy
Jun 2008 - Jul 2008
35Hrs Project Management Program [PMP]
Optimiza Academy
Oct 2010 - Oct 2010
Foundation 2007 Portables
Dell Academy
Jul 2007 - Aug 2007