Senior Customer Service Supervisor, Maintenance, operations and e-commerce
Modern Electronic Company (Al-Faisaliah Group (JSC) )
مجموع سنوات الخبرة :11 years, 11 أشهر
• Responsible for the complaints department (Complaints from the Ministry of Commerce, Customer complaints from social media platforms).
• Reviewing the weekly and monthly reports received from all departments under Customer Experience management to continue developing and improving the performance.
• Follow up on customer requests on the website, solve problems with all departments, and submit reports periodically.
• Follow up on e-commerce sales, develop them, and reduce their problems.
• Responsible for the complaints department (Complaints from the Ministry of Commerce, Customer complaints from social media platforms).
• Responsible for managing the companys call center to improve customer experience by reducing waiting time and responding to all customer inquiries.
• Reviewing the weekly and monthly reports received from all departments under Customer Experience management to continue developing and improving the performance.
• Communicate and hold meetings periodically with all the different departments of the company to meet the needs of customers and improve their experience.
• Increase the number of sales branches.
• Make a sales report on a weekly and monthly basis.
• Working on the government projects.
• Continuous balancing between supply and demand for sales and studying product prices on all brands.
• Manage recruitment operations in the companys sales department.
• Organizing workshops and trainings for the sales department.
• Follow-up complaints on the MCI and Axapta system and ensure that they are closed.
• Resolving complaints and issues raised on social media for all applications and call center.
• Make a monthly report for customer complaints on all platforms and find radical solutions to them.
• Provide product information Negotiate with the customer
• Description and presentation of new products available
• Make weekly and monthly salesreportsto develop the branch.
• Answering customer questions and requirements.
• Review customer records and update their accounts.
• Providing services and information on the customer level.
• Placement test for the client.