sales executive
TIVOLI group
Total years of experience :11 years, 9 Months
Take the lead on organise the resources necessary to put together high quality sales presentation ensure the inventory of custom sales presentation, materials such as brochures and presentation folders is always up to date, Act as the primary customer service contact for clients who have question about their accounts or our product, work with other departments within the company to bring in additional help on creating sales presentations when need, identify solutions in a timely manner, set objectives and KPIs Would manage between 7-25 smaller budget clients a day.Coordinated furniture floor plans and accessories with colour schemes. Organised sales-floor to maintain clean and well stocked showroom in order to to maintain the value of luxury brands ( GIANFRANCO FERRE, HERITAGE, GIORGIO collection )
I was a part of the store pre-opening process. I was one of the focal points coordinating with the staff from our Netherlands based Brand Head Office in regards to the following (but not limited to) Floor Plans, Product Placement, Receiving the goods-via shipments and from the warehouse, Coordinating with the VMs in regards to the display of products, Setting and marking the pricing of goods, Coordinating with Finance in terms of the POS.Managing a team of 10 employees with a multicultural background. Ensuring that the team is briefed before every shift and that everyone is aware of the targets that the store has to reach on a monthly basis. Responsible to attend brand and sales related training and relaying the training to the store staff. Attending to Customers, responding to their queries about the products, answering any queries, solving problems when necessary. Monitoring the monthly sales target and being the link between the store staff and the brand manager. Coordinating the process flow of all purchase orders for the store with the procurement department and ensuring the timely
Strong verbal communacation Good Negotiation Skill Good Customer Service Skills developed Interpersonal Skills Leadership Market Knowledge Client Relationship Strategic Planning Operating System: Windows. Microsoft Office: Excel - Word - Access - Power point ADD sales related skills
Qatar May 2018 - February 2020
Qatar November 2016 - May 2018
processing of the orders. Being the point of contact between the customer and the procurement department.Responsible for coordinating and solving any showroom related issued with both the logistics and operations department. In charge of stock management, ensuring that goods are delivered to the showroom from the warehouse in a timely manner when required. Being the point of contact between the store staff and the warehouse manager and coordinator Staying in touch with customers who are awaiting their shipments to ensure that they are informed about the timeline of their goods arrival and ensuring a full satisfaction during all transactions and purchases.Inventory, stock taking
Serving customers at the sales counter.Offering face to face advice to customers on the stores products.Responsible for maximising store revenue by suggesting upgrades, insurance and add-ons to customers.Processing returns and refunds as required in line with company procedures.Using the stock management system to log, check, locate and move stock both in and out of the store.Responsible for the daily management of the till in the absence of the senior members.Making sure that any item which is removed rom a display column is replaced immediately after a sale.Handling customer complaints and dealing with any customer service related queries and issues.Managing cash and payment systems in accordance with company procedures and policies.Responsible for follow up with individual & corporate clients to ensure their satisfaction.Enhancing the services provided to clients by providing after Sale services.
Responsible for ensuring that annual sales targets are achieved. In charge of developing sales and marketing methods to promote the sales of the products. Providing customer service of all levels. Responsible for coordinating and developing procedures in coordination with the operations department. Conducting the yearly inventory. Generating monthly, quarterly and annual reports for the Management Advising them on the profit & loss of the store. Managing the Marketing processes and plans of the brand and ensuring further Development of the brand name
Coordinate with all projects to purchase the required material according to the set procedure. Ensure delivery of materials to the assigned projects on a timely manner, also acts as a focal point between management & projects. Inspect the quality of materials delivered as per the specifications Comparing and evaluating offers from suppliers