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KHALED ALMAZROUI, Financial & Administrative Consultant

KHALED ALMAZROUI

Financial & Administrative Consultant·Independent Consulting Firm (Self-Owned)

Saudi Arabia

Bachelor's degree, Bachelor Science in Business Administration

Work experience

Total years of experience: 28 years, 11 months

Financial & Administrative Consultant

April 2019 - Present

Independent Consulting Firm (Self-Owned)

Riyadh, Saudi Arabia

April 2019 - Present

▸ Delivered specialized financial and administrative consulting to 18+ SMEs, driving an average
20% increase in client profitability.
▸ Designed and executed strategic plans for 12+ companies, generating up to 15% revenue
growth and measurable improvements in operational efficiency.
▸ Engineered cash flow optimization solutions that reduced client debt obligations by 10%.
▸ Facilitated employee training programs that increased workforce productivity by 18% across
client organizations.
Company industry:
Financial Services
Job role:
Accounting and Auditing

Chief Executive Officer

August 2020 - December 2022

Al-Ahlam Holding Company

Jeddah, Saudi Arabia

August 2020 - December 2022

▸ Grew annual revenue by 15%, from SAR 120M to SAR 138M, by optimizing business operations
and expanding market reach.
▸ Spearheaded the launch of 3 new product lines, capturing a 10% increase in market share.
▸ Reduced operational costs by 8%, saving SAR 2.5M annually, through process redesign and
resource optimization.
▸ Represented the organization at 4 local and regional conferences, establishing 5 new strategic
partnerships.
Company industry:
Hospitality & Accomodation
Job role:
Management

Senior Manager – Retail Banking Division

December 2016 - April 2019

Saudi Investment Bank (SAIB)

Jeddah, Saudi Arabia

December 2016 - April 2019

▸ Grew the retail banking portfolio by 300% over 3 years, from SAR 50M to SAR 200M, through
aggressive client acquisition and relationship deepening.
▸ Elevated customer satisfaction scores from 75% to 94% (+25%) through targeted service
quality enhancements.
▸ Directed a team of 27+ banking professionals, achieving 110% of annual financial targets.
▸ Organized 4 annual marketing events, acquiring 160+ new customers per year.
Company industry:
Banking

Senior VIP Customer Relations Manager

January 2015 - December 2016

The Saudi Investment Bank

Jeddah, Saudi Arabia

January 2015 - December 2016

Find new ways to market products in collaboration with the team.
Develop marketing plans for the branch and follow up on its implementation and achieve
the objectives required
Providing the best service to the golden and platinum service customers to reach the
objectives of the branch
Company industry:
Banking
Job role:
Banking

Area Operation manager.acting

April 2009 - December 2014

Saudi Investment Bank

Jeddah, Saudi Arabia

April 2009 - December 2014

• Monitoring of customers complaints and enquires. • Monitoring internal and external correspondence • Ensure application of Bank’s Policies and Procedures in the department. • Prepare detailed reports on audit findings and make recommendations to improve individual or establishments •accounting and management practices • Monitor branch operations and ensure adherence to establish policies and procedure to maintain security and • *integrity, maximize out put and minimize errors and expense • Strictly adhere to established policies and procedures. • Ensure application of Bank’s Policies and Procedures in the department. • Managing Daily Cash for all Branches • Manage, develop and motivate branch staff to ensure that assigned branch performance and procedural •standard, goals and objectives are met. • Manage personal aspects of staff to ensure that HRD policy adherence, adequate staff levels, interview, hiring, •oversee staff training and promotion.
Company industry:
Banking
Job role:
Management

Acting Western Region Operations Manager – Retail Banking

February 2011 - February 2014

Saudi Investment Bank (SAIB)

Jeddah, Saudi Arabia

February 2011 - February 2014

▸ Designed and delivered training programs for 100+ employees, resulting in a 15% productivity
improvement.
▸ Achieved 95% of customer service targets; significantly reduced complaint resolution time
through process improvements.
Company industry:
Banking

Assistant Branch Manager / Operations Manager – Retail BankingApril

January 2009 - February 2011

Saudi Investment Bank (SAIB)

Jeddah, Saudi Arabia

January 2009 - February 2011

▸ Grew branch revenue by 7%, from SAR 15M to SAR 20M, through proactive business
development.
▸ Improved customer satisfaction from 70% to 90% (+20%) by implementing service excellence
initiatives.
Company industry:
Banking

Assistant Relationship Manager – Commercial Banking

March 2008 - April 2009

Arab National Bank

Jeddah, Saudi Arabia

March 2008 - April 2009

▸ Expanded commercial portfolio by 10%, from SAR 30M to SAR 33M, by onboarding 20 new
corporate clients.
Company industry:
Banking
Job role:
Banking

Operation Officer & R.M. Support

February 2008 - April 2009

ARAB NATIONAL BANK

Jeddah, Saudi Arabia

February 2008 - April 2009

• Review the document how they are exacted to cover the facility.
• Check the approval levels.
• Prepare the requested short (medium) term loan, LG`s & LC`s.
• Advise branches if facilities available there.
• Check the maintenance report.
• Prepare the executive Committee Package.
• Helped manager in budgeting & defining new targets.
Company industry:
Banking
Job role:
Management

Assistant Branch Manager-Supervisor Customer Services-Supervisor Teller

February 2002 - February 2008

Arab national bank

Jeddah, Saudi Arabia

February 2002 - February 2008

• Assist customers with all type of retile banking transactions.
• Customer Care.
• Marketing Bank products & services.
• Accounts, Gold Service, Head Teller & IPO’s.
• Helped manager in budgeting & defining new targets
Company industry:
Banking
Job role:
Management

Customer Services

July 1997 - January 2002

Al Rajhi Bank

Jeddah, Saudi Arabia

July 1997 - January 2002

• Helped customers select vehicles that meet their
needs and budget.
• Explained different financing and loans option.
• Helped manager in budgeting & defining new targets.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

King Abdul-Aziz University

April 2005

April 2005

Bachelor's degree, Bachelor Science in Business Administration

Saudi Arabia

GPA (point): 3 out of 5

GPA (point): 3 out of 5

• Major specialty in Business Management • Successfully completed Field Work Experience (Internship position)

Skills

Administration
Expert
Administration
Expert
Science
Expert
Science
Expert
Adherence
Expert
Adherence
Expert
Branches
Expert
Branches
Expert
Management Practices
Expert
Management Practices
Expert
القدره علي اداره فريق العمل ووضع الخطط التسويقية
Expert
القدره علي اداره فريق العمل ووضع الخطط التسويقية
Expert
البيع المتقاطع
Expert
البيع المتقاطع
Expert
القدره علي اداره الاقسام المختلفه بالبنوك
Expert
القدره علي اداره الاقسام المختلفه بالبنوك
Expert
استخدام برامج الاكسل والوورد
Expert
استخدام برامج الاكسل والوورد
Expert
القدره علي استقطاب كبار العملاء وبناء العلاقه
Expert
القدره علي استقطاب كبار العملاء وبناء العلاقه
Expert
تقديم خدمات الاستثمار
Expert
تقديم خدمات الاستثمار
Expert
marketing research
Expert
marketing research
Expert
operations management
Expert
operations management
Expert
organizational development
Expert
organizational development
Expert
problem solving
Expert
problem solving
Expert
planning
Expert
planning
Expert
policy
Expert
policy
Expert
people management
Expert
people management
Expert
marketing
Expert
marketing
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
money
Expert
money
Expert
operation
Expert
operation
Expert
marketing solutions
Expert
marketing solutions
Expert
marketing strategy
Expert
marketing strategy
Expert
auditing
Expert
auditing
Expert
payroll
Expert
payroll
Expert
marketing management
Expert
marketing management
Expert
accounting
Expert
accounting
Expert
mis reporting
Expert
mis reporting
Expert
team management
Expert
team management
Expert
market research
Expert
market research
Expert
marketing communications planning
Expert
marketing communications planning
Expert
risk management
Expert
risk management
Expert
money market
Expert
money market
Expert
asset management
Expert
asset management
Expert
portfolio management
Expert
portfolio management
Expert
team leadership
Expert
team leadership
Expert
sales building
Expert
sales building
Expert
leasing
Expert
leasing
Expert
key account management
Expert
key account management
Expert
marketing mix
Expert
marketing mix
Expert
اداره برامج التحول للشركات والادراج في السوق الموازي او الرئيسي
Expert
اداره برامج التحول للشركات والادراج في السوق الموازي او الرئيسي
Expert
office management
Expert
office management
Expert
performance management
Expert
performance management
Expert
marketing operations
Expert
marketing operations
Expert
marketing communications
Expert
marketing communications
Expert
plan execution
Expert
plan execution
Expert
quantity surveying
Expert
quantity surveying
Expert
labor management
Expert
labor management
Expert
supervising
Expert
supervising
Expert
layout
Expert
layout
Expert
procurement
Expert
procurement
Expert
project execution
Expert
project execution
Expert
project supervision
Expert
project supervision
Expert
primavera
Expert
primavera
Expert
supply chain management
Expert
supply chain management
Expert
logistics
Expert
logistics
Expert
solutions development
Expert
solutions development
Expert
managerial experience
Expert
managerial experience
Expert
digital marketing
Expert
digital marketing
Expert
sales coordination
Expert
sales coordination
Expert
retail
Expert
retail
Expert
system sales
Expert
system sales
Expert
marketing support
Expert
marketing support
Expert
negotiation
Expert
negotiation
Expert
treasury management
Expert
treasury management
Expert
team building
Expert
team building
Expert
Sales Management
Expert
Sales Management
Expert
performance appraisal
Expert
performance appraisal
Expert
project accounting
Expert
project accounting
Expert
process review
Expert
process review
Expert
operational hr
Expert
operational hr
Expert
plan administration
Expert
plan administration
Expert
management review
Expert
management review
Expert
performance auditing
Expert
performance auditing
Expert
policy review
Expert
policy review
Expert
lead generation
Expert
lead generation
Expert
purchasing
Expert
purchasing
Expert
store management
Expert
store management
Expert
report writing
Expert
report writing
Expert
reporting skills
Expert
reporting skills
Expert
management control
Expert
management control
Expert
stores
Expert
stores
Expert
Time Management
Expert
Time Management
Expert
Project Management
Expert
Project Management
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Business Development
Expert
Business Development
Expert
operations
Expert
operations
Expert
Leadership
Expert
Leadership
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Science
Expert
Science
Expert
Adherence
Expert
Adherence
Expert
Branches
Expert
Branches
Expert
Management Practices
Expert
Management Practices
Expert
BANKING
Intermediate
BANKING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
RETAIL BANKING
Intermediate
RETAIL BANKING
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Certifications
Advanced Financial Analysis
Strategic Leadership Certification
Project Management Professional (PMP)

Hobbies

  • السفر