Training Department Manager
Nayifat Finance Company
Total des années d'expérience :20 years, 4 Mois
1. Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.
2. Design of training plans and programmes - formal and informal
3. Develop individualised and group training programs that address specific business needs.
4. Implement effective and purposeful training methods.
5. Effectively manage the training budget.
6. Assess employees’ skills, performance and productivity to identify areas of improvement.
activities.
7. Effectively communicate with team members, trainers and management.
8. Create a curriculum to facilitate strategic training based on the organizations goals.
9. Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
10. Manage the technologies and technical personnel required to develop, manage and deliver training.
11. Keep abreast of training trends, developments and best practices
1. Assess training needs through surveys, interviews with employees, or
consultations with managers or instructors
2. Design and create training manuals, online learning modules, and course
materials
3. Review training materials from a variety of sources and choose
appropriate materials
4. Deliver training to employees using a variety of instructional techniques
5. Assist in the evaluation of training programs
6. Perform administrative tasks such as monitoring costs, scheduling classes
and coordinating enrollment
7. Help create, administer, and deliver training programs for businesses
8. Assess the needs of an organization
9. Develop custom training programs that take place in classrooms or
training facilities
1. Direct all operational aspects .
2. Assess local market conditions and identify current and prospective sales opportunities
3. Develop forecasts, financial objectives and business plans
4. Meet goals and metrics
5. Manage budget and allocate funds appropriately
6. Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
7. Address customer satisfaction issues promptly
8. Adhere to high ethical standards, and comply with all regulations/applicable laws
9. Network to improve the presence and reputation of the branch and company
10. Stay abreast of competing markets and provide reports on market movement and penetration
1. Comprehensive understanding of all retail products and services.
2. Understanding of all bank services to make effective referrals to other business lines.
3. Cross sell all bank products and services through outbound Branch sales efforts to achieve bank/branch/individual goals.
4. Maintain a comprehensive knowledge on related policies, procedures, and rules and regulations.
5. Ensures on‑going compliance with audit procedures and other applicable guidelines.
6. Coaches less experienced staff on a regular basis to improve their
sales/operational skills for the betterment of the individual/team/bank.
7. Responsible for the completion of various daily, weekly and monthly reports as assigned, including.
8. operational, risk, sales and staffing reports.
9. Oversee staff adherence to performance expectations/ annual
performance reviews.
10. Handles/Follows up with customer grievances and research items in accordance with bank policy.
11. Attend/conduct Branch sales meetings in the absence of the Branch Manager.
12. teller functions that might be needed from time to time, and assist others to complete tasks and work.
1. Respond to customer queries in a timely and accurate way.
2. Identify customer needs and help customers use specific features
3. Address customer complaints and provide assistance
4. Selling banking products
5. Inform customers about new features and functionalities
6. Gather customer feedback and share with our Product, Sales and Marketing teams
7. Open bank accounts for customers
8. Answer questions about account types and banking products, such as accounts, loans and credit cards
9. Check on the status of customer accounts and track checks and payments
10. Assist banking customers who are victims of fraud, theft or identity theft.
11. Assist customers with replacing lost or stolen credit or debit cards.
Training, development and training in setting plans, organizational development and cultural diversity at work, job interviews, placing candidates and candidates and job descriptions, human resources laws (UK)