Total des années d'expérience: 18 Années, 3 Mois
juin 2021
A À présent
Supply Chain & Logistics Director
à AlMalki Group
Lieu :
Arabie Saoudite - Jeddah
juillet 2019
A juin 2021
Head of Supply Chain & Logistics
à AlMalki Group
Lieu :
Arabie Saoudite - Jeddah
• Managing the supply chain and logistics team and activities in KSA, UAE and Bahrain.
• Leading the establishment of the 3PL arm of Al Malki Group which provides services in warehousing, distribution, demand and supply planning, freight, finance, PR, HR and IT for the luxury and retail sector (fashion, perfumes and cosmetics).
• Managing and driving P&L of the 3PL sector.
• Managing relationship with partners, customers and suppliers.
• Introducing and leading S&OP process for improved forecast, commercial planning and to control inventory aging with internal stakeholders.
• Driving the execution of quality standards as per the global QMS standards.
• Set the Business Development strategy of the 3PL business and identify market requirements, rate card, activity-based operations and needed technology.
• Partner with Procurement, Regulatory Affairs and Finance functions to optimize Planning, Logistics, Fleet and warehousing operations.
• Define and recommend strategies and processes for optimal Supply Chain and logistics operations to control and improve operational costs.
• Set overall performance targets; to continuously set improved service levels (OTD, CFR, OSA, Inventory accuracy, inventory aging, etc.).
• Plan, organize, direct and control warehousing requirements for all materials and finished goods to allow for proper and safe storage at the lowest possible cost.
• Lead, guide, motivate and develop the team, setting a clear vision for Supply Chain function in terms of objectives, roles and structure to ensure sustainable delivery of Supply Chain targets.
• Leading the establishment of the 3PL arm of Al Malki Group which provides services in warehousing, distribution, demand and supply planning, freight, finance, PR, HR and IT for the luxury and retail sector (fashion, perfumes and cosmetics).
• Managing and driving P&L of the 3PL sector.
• Managing relationship with partners, customers and suppliers.
• Introducing and leading S&OP process for improved forecast, commercial planning and to control inventory aging with internal stakeholders.
• Driving the execution of quality standards as per the global QMS standards.
• Set the Business Development strategy of the 3PL business and identify market requirements, rate card, activity-based operations and needed technology.
• Partner with Procurement, Regulatory Affairs and Finance functions to optimize Planning, Logistics, Fleet and warehousing operations.
• Define and recommend strategies and processes for optimal Supply Chain and logistics operations to control and improve operational costs.
• Set overall performance targets; to continuously set improved service levels (OTD, CFR, OSA, Inventory accuracy, inventory aging, etc.).
• Plan, organize, direct and control warehousing requirements for all materials and finished goods to allow for proper and safe storage at the lowest possible cost.
• Lead, guide, motivate and develop the team, setting a clear vision for Supply Chain function in terms of objectives, roles and structure to ensure sustainable delivery of Supply Chain targets.
novembre 2017
A juillet 2019
Head of Transport Operations & QHS Lead
à Mosanada Logistics Services
Lieu :
Arabie Saoudite - Jeddah
• Process Continues improvements (VSM) & best practices.
• CTS analysis & implementation.
• Supply Network Design lead.
• Implementing, Executing and Monitoring the Food safety, ISO, Quality, H&S standards
• Review SOPs and integrate ISO22000 with current SOPs.
• Comply with operations policies and standards, including determining safety procedures for the handling of goods.
• Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.
• Making sure that all transport fleet vehicles are properly maintained.
• Maintain and track fleet maintenance with trusted suppliers.
• Identifying operational issues, potential problems and opportunities, and providing plans to implement solutions.
• Maintain a dashboard of fleet, assets, driver performance, expenses, budgets and other transportation related KPIs.
• Develop SOPs for all tasks in the Transport Operations Policies, Procedures, and Processes.
• Improving employee experience, maximizing technology and improving activity base cost.
• CTS analysis & implementation.
• Supply Network Design lead.
• Implementing, Executing and Monitoring the Food safety, ISO, Quality, H&S standards
• Review SOPs and integrate ISO22000 with current SOPs.
• Comply with operations policies and standards, including determining safety procedures for the handling of goods.
• Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.
• Making sure that all transport fleet vehicles are properly maintained.
• Maintain and track fleet maintenance with trusted suppliers.
• Identifying operational issues, potential problems and opportunities, and providing plans to implement solutions.
• Maintain a dashboard of fleet, assets, driver performance, expenses, budgets and other transportation related KPIs.
• Develop SOPs for all tasks in the Transport Operations Policies, Procedures, and Processes.
• Improving employee experience, maximizing technology and improving activity base cost.
octobre 2016
A novembre 2017
Customer Service & Logistics Manager
à Transmed
Lieu :
Arabie Saoudite - Riyad
- Ensure on time delivery and best in class customer service to all customers.
- To prepare yearly maintenance plan of all the warehouse facilities and equipment and follow up on full implementation.
- SOP revision and ensure to move Customer Service & Logistics to meet market standards.
- Ensure the warehouse storage capacity is maximized.
- Recommends plans/projects to optimize storage and delivery costs.
- KPI tracking, analysis, actions in place to improve performance.
- Owner of Quality Leadership, Facilities & Equipment Design in I-Quality system.
- Back up owner for Validation, Product and Process Design, Improvement, Retrieval & trace-ability in I-Quality system.
- WMS Upgrade project
- Supervise and lead new warehouse expansion plans in Jeddah, Dammam & Riyadh (contractor relationship, supplier management, project master plan, etc...)
- To prepare yearly maintenance plan of all the warehouse facilities and equipment and follow up on full implementation.
- SOP revision and ensure to move Customer Service & Logistics to meet market standards.
- Ensure the warehouse storage capacity is maximized.
- Recommends plans/projects to optimize storage and delivery costs.
- KPI tracking, analysis, actions in place to improve performance.
- Owner of Quality Leadership, Facilities & Equipment Design in I-Quality system.
- Back up owner for Validation, Product and Process Design, Improvement, Retrieval & trace-ability in I-Quality system.
- WMS Upgrade project
- Supervise and lead new warehouse expansion plans in Jeddah, Dammam & Riyadh (contractor relationship, supplier management, project master plan, etc...)
février 2016
A octobre 2016
Customer Logistics Development Manager, ME
à Mondelez International
Lieu :
Arabie Saoudite - Khobar
-Distributor Management
-Warehouse Auditing with 3PL in Gulf to meet company's standards
-CTS Lead in ME
-MOQ Regional & Implementation Lead
-Anlyzing & Reporting market KPIs to Global scorecard
-Waste Management
-Key Account Development
-Service Level Development with Trade Partners & Regional Retailers
-Warehousing & Transportation Development
-SND Lead
-Warehouse Auditing with 3PL in Gulf to meet company's standards
-CTS Lead in ME
-MOQ Regional & Implementation Lead
-Anlyzing & Reporting market KPIs to Global scorecard
-Waste Management
-Key Account Development
-Service Level Development with Trade Partners & Regional Retailers
-Warehousing & Transportation Development
-SND Lead
mars 2015
A février 2016
Customer Logistics Development Manager
à Mondelez International
Lieu :
Arabie Saoudite - Khobar
-Stock Age Profile (Trade & Warehouses)
-Waste Reduction
-Monitoring KPI performances
-CTS initiatives
-Customer Development Plans to improve service levels
-OSA Project Lead in Saudi
-Key Account management & development
-MOQ / MOV analysis & implementation
-Waste Reduction
-Monitoring KPI performances
-CTS initiatives
-Customer Development Plans to improve service levels
-OSA Project Lead in Saudi
-Key Account management & development
-MOQ / MOV analysis & implementation
janvier 2013
A février 2015
Mars Customer Service Manager - KSA
à Mosanada Logistics Services
Lieu :
Arabie Saoudite - Jeddah
• Monitor & Analyze age profile of trade stock
• Handling total relation between ATS and MARS Saudi
• Regional Availability
• Monitoring Age Upon dispatch & Arrival
• Mars QiD project & WHs standards including WMS
• New item listing communication with Key Accounts
• Improve the performance of Company’s KPIs \[Case Fill, Order Fill, On Shelf Availability, On Time Delivery\]
• Inbounds & Outbound in-charge
• Ordering, Shipping & Billing Process
• Total Coordination with Mars Supply Chain \[META\]
• Driving Lean - Continues Improvement projects in ATS
• In-Charge of Picking Rules per item category implementation to match Channel requirement
• Handling total relation between ATS and MARS Saudi
• Regional Availability
• Monitoring Age Upon dispatch & Arrival
• Mars QiD project & WHs standards including WMS
• New item listing communication with Key Accounts
• Improve the performance of Company’s KPIs \[Case Fill, Order Fill, On Shelf Availability, On Time Delivery\]
• Inbounds & Outbound in-charge
• Ordering, Shipping & Billing Process
• Total Coordination with Mars Supply Chain \[META\]
• Driving Lean - Continues Improvement projects in ATS
• In-Charge of Picking Rules per item category implementation to match Channel requirement
novembre 2011
A janvier 2013
Regional Customer Service Manager - West & South
à Arabian Trading Supplies
Lieu :
Arabie Saoudite - Jeddah
• Monitor & Analyze age profile of trade stock
• In-Charge for Ordering, Shipping & Billing Process
• Review & update the OSA matrix
• Communicate & track the Big8 retail activities
• Improve the performance of CS key parameters in Retail Channel \[CF, OF, OSA, OTD\]
• Regional Availability Review
• Total Coordination with Supply Chain
• PDS \[Push to Pull\]
• In-Charge for Ordering, Shipping & Billing Process
• Review & update the OSA matrix
• Communicate & track the Big8 retail activities
• Improve the performance of CS key parameters in Retail Channel \[CF, OF, OSA, OTD\]
• Regional Availability Review
• Total Coordination with Supply Chain
• PDS \[Push to Pull\]
mai 2011
A novembre 2011
Assistant Customer Service Manager - MARS
à Arabian Trading Supplies
Lieu :
Arabie Saoudite - Jeddah
• Monitor & Analyze age profile of trade stock
• Ensure Customer Adherence of Retail Channel
• Review & update the OSA matrix
• Ensure the adherence of Contact Center Cases Logged
• Expanding Contact Center in Retail Channel
• Analyze Monthly Trade Visit report
• Communicate & track the Big8 retail activities
• Issue weekly reports \[CSS, Trade stock reports, Contact Center report & Trade Visit report\]
• Improve the performance of CS key parameters in Retail Channel \[Case Fill, Order Fill and On Shelf Availability\]
• Ensure Customer Adherence of Retail Channel
• Review & update the OSA matrix
• Ensure the adherence of Contact Center Cases Logged
• Expanding Contact Center in Retail Channel
• Analyze Monthly Trade Visit report
• Communicate & track the Big8 retail activities
• Issue weekly reports \[CSS, Trade stock reports, Contact Center report & Trade Visit report\]
• Improve the performance of CS key parameters in Retail Channel \[Case Fill, Order Fill and On Shelf Availability\]
janvier 2009
A mai 2011
Mars Customer Service Supervisor
à Arabian Trading Supplies
Lieu :
Arabie Saoudite - Jeddah
• Ordering, Shipping & Billing Process
• Improving Case Fill, On time delivery & On Shelf Availability
• Daily Order troubleshooting
• Sales Support for daily tasks to have orders delivered on time
• Daily follow up on regional transfers and update to sales team
• Improving stock availability and deliveries to Key Accounts
• Reporting to Mars CS Manager
• Improving Case Fill, On time delivery & On Shelf Availability
• Daily Order troubleshooting
• Sales Support for daily tasks to have orders delivered on time
• Daily follow up on regional transfers and update to sales team
• Improving stock availability and deliveries to Key Accounts
• Reporting to Mars CS Manager
décembre 2005
A décembre 2009
Sr. Customer Service Representative
à Jeddah Cables Company - Energya Industries
Lieu :
Arabie Saoudite
• Local and export market in-charge.
• Coordinate with planning dept. for production guidelines.
• Coordinate with Quality, Technical & shipping depts. To ensure goods are as per customer’s specs.
• Preparing monthly shipping and production plan.
• Coordinate with planning dept. for production guidelines.
• Coordinate with Quality, Technical & shipping depts. To ensure goods are as per customer’s specs.
• Preparing monthly shipping and production plan.
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