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Khaled Dersieh, Quality Operator

Khaled Dersieh

Quality Operator·Extensya

Jordan

Bachelor's degree, Electrical Power and Energy Engineering

Work experience

Total years of experience: 0 years, 9 months

Quality Operator

June 2024 - September 2024

Extensya

Amman, Jordan

June 2024 - September 2024

Monitored service quality, reviewed operational performance, supported customer-service
processes, and maintained quality standards in a fast-paced environment.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Quality Control

Customer Service / Café Team Member

June 2021 - October 2021

Green Tea Café

Amman, Jordan

June 2021 - October 2021

Provided excellent customer service, handled customer requests, supported daily café operations,
and contributed to a positive customer experience.
Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Education

Princess Sumaya University for Technology

June 2027

June 2027

Bachelor's degree, Electrical Power and Energy Engineering

Jordan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

BUSINESS INTELLIGENCE
Intermediate
BUSINESS INTELLIGENCE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ELECTRICAL SYSTEMS
Intermediate
ELECTRICAL SYSTEMS
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RENEWABLE ENERGY DEVELOPMENT
Intermediate
RENEWABLE ENERGY DEVELOPMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

* Football* Fitness* Technology* Electrical Engineering

Represented both my school and university football teams. Developed strong teamwork, communication, and leadership skills through academic studies and professional work experience in customer service and quality operations.