Technical Support Engineer
HP
Total years of experience :12 years, 1 Months
IT specialist - HP "Mohammad Bin Rashid Smart Learning Program" \[May 2014 till now\]
• Provide first line response for more than 900 users, and fix Windows, Windows application, Outlook, and other smart learning applications issues.
• Mentoring HP Network check network stability and traffic.
• Trouble shoot HP & Cisco Routers, access switches, distribution switches, controller switches and fire wall.
• Respond to requests for technical assistance by phone, email and/or using a Help Desk Management System.
• Track issues to resolution updating the internal knowledgebase and/or communicating learning with relevant business units.
Quality Assurance Engineer- HP "Mohammad Bin Rashid Smart Learning Program" Phase II
•Perform Quality testing Network cabling, Devices instillation.
•End to End check for Fiber cables, Data port, GPON, wireless Network, Smart Board.
Support high value and business customer
support broadband, DSL, WiMAX, Internet technology GPON, FTTH, IPTV, Domain-name, MX exchange, Name server, Web hosting and 3G/4G
CERTIFICATES & TRAINING • Studying MCSA, in progress. • Certified CCNP switching, VTP, VRRP, Ether Channel, Gateway Redundancy, GLB, HSR, Port security, STP and DHCP Spoofing. [2014] • Certified CCNA-Voice (Cisco Voice over IP). [2011] • IT essentials certificate (comp TIA A+), IT Gate Academy "Cisco academy". [2010] • Certified CCNA (Network fundamentals, Routing, Switching, WAN), IT Gate Academy. [2010] • Certified ICDL. [2009] • Fundamentals of GSM, 3G, 4G and Mobile communication, self study. TRAINING • Two weeks summer training, (Basic of Telecommunication, Two Way, Mobility Network and Broadband), Systel "Motorola Egypt". [2010] • Two weeks summer training, Egyptian Radio and TV Union. [2010] • Three weeks summer training, Telecom Egypt. [2009] • Two weeks summer training, (TV, surface- component, Assembly electronics devices & Fighter wiring), AOI Electronics Factory. [2008] • One week summer training, Printed Circuit Board Egypt. [2008] EXTRACURRICULAR ACTIVITIES AND AWARDS • IEEE member • IEEE Azhar Student Branch co-founder [2009] • Participate in AZ-EX’10, Fire Alarm System. [2010] • Participate in AZ-EX’09 & owned the 1st prize (for second stage students), Circuit Save up to 90% of power using in lighting stair. [2009] • Participate in ESD’09 with the same project. [2009] • Participate in AZ-EX’08 (AL-Azhar Exhibition for communication & Electronics). [2008] • EED’09 volunteer. [2009] • EED’10 volunteer. [2010]