IT Support
Microsoft Egypt
مجموع سنوات الخبرة :10 years, 6 أشهر
• Responsible for handling End-users through official tickets .
• Responsible for solving problems to End-users via phone .
• Responsible for supporting business Microsoft mobiles ( Nokia Lumia ) for End-users .
• Responsible for establishing meetings tools for presentation .
• Responsible for creating hardware and software tracking sheets on SharePoint .
• Responsible for giving work smart session to the End-users about the new technology and resources of Microsoft products .
• Responsible for handling End-users through official tickets .
• Responsible for solving problems to End-users via phone .
• Responsible for deploying new software or new tools for End-users remotely .
• Responsible for Collecting CIS ( Serials No. ) for machines through SCCM Tool .
• Responsible for handling Handheld End-users issues .
• Responsible for deploying new devices and pcs to Handheld team .
I have graduated from the faculty of commerce at 2007