Events Operations Manager
Pyramids International Group
Total years of experience :15 years, 3 Months
• Set and implement company policies, operational plans, internal procedures, and internal control systems
• Ensure compliance of internal company processes with national laws, international agreements, governmental regulations, and company processes and rules
• Formulate contracts/ agreements
• Support in conducting administrative and financial audits
• Support in the development of filing systems
• Logistics management and inventory control o
• Set projects/ events budgets
• Review and approve invoices
• Responding and resolving internal and external operational challenges
• Follow- up and monitor the achievement of Project results
• Develop internal and external communications
• Debriefed and prepared staff for events.
• Follow up and monitor the companys social media channels
• Manage daily operations, ensuring smooth workflow and timely completion of tasks.
• Develop operational procedures and assess the viability of workflow improvements
• Maintain relationships with existing clients and establish new clients
• Manage contracts with ship owners, cargo owners and brokers
• Implemented quality control measures to minimize errors and enhance customer satisfaction.
• Coordinate with other departments to streamline processes and achieve company objectives.
• Organized resources, supplies and teams to meet operational demand and core metrics.
• Generated packing lists, shipping labels, invoices and bills of lading to accompany shipments.
• Calculated load distribution requirements to identify proper packaging and vehicle transport requirements.
• Defined client needs and business requirements to meet and exceed expectations.
• Gathered information from customers to analyze, interpret, and address needs.
• Assisted in developing marketing materials targeted at specific industries or client segments.
• Prepared detailed reports on account activity, progress towards goals, and areas for improvement.
• Conducted walk-through of event areas to check for last-minute issues.
• Debriefed and prepared staff for events.
• Ensured compliance with local regulations related to permits/licenses required for hosting specific types of events.
• Created detailed timelines leading up to each event to ensure smooth execution from start to finish.
• Organized and managed various types of events, including conferences, seminars, and trade shows.
• Handled unexpected challenges that arose during course of event professionally while maintaining high level of customer satisfaction.
• Adapted spaces, staff workflows and plans for conferences, private gatherings and corporate meetings.
• Managed budgets to ensure financial objectives were met while maintaining quality standards for events.
• Handled administrative details for events, responding to inquiries and distributing promotional materials.
• Inspected event facilities to conform to customer requirements.
• Proactively share insights with internal and external audiences through presentations
• Lead and support in conducting primary and secondary market research using different tools
• Map the best opportunities for the company to enhance the customers experience/ satisfaction and improve the overall ratings of the organization
• Designed surveys, questionnaires, and other data collection methods to gather primary research data.
• Troubleshoot business operations issues and leveraged data to recommend new solutions.
• Monitored industry news and developments to stay informed about relevant trends affecting organizations operations.
• Identified areas of improvement in existing processes through quantitative analysis.
• Oversee and create event marketing materials
• Ensured website adhered to brand guidelines and maintained consistent visual identity across all pages.
• Conducted user experience testing to optimize website layout and functionality.
• Developed website content strategy to align with company goals and objectives.
• Collaborated with marketing team to create engaging content for blog posts, landing pages, and social media campaigns.
• Managed web design projects from concept to completion, ensuring timely delivery.
• Trained new employees on website management processes and best practices.
• Created email marketing campaigns in collaboration with design team, targeting specific customer segments for promotions or announcements.