Team Leader
National Bank Of Kuwait
Total des années d'expérience :19 years, 5 Mois
Giving Approval to open Accounts.
Giving Approval to Update Customer Information.
Giving Approval to Update Customer KYC.
Giving Approval to Transfer money between accounts & to Reactivate frozen Account.
Giving Approval to Transfer customers salary to the Bank or to Transfer it to other Bank (CSC).
Received ATM Cards & Handover it to Direct Sales & follow-up to delivered it to Customers.
Verify Customer Signatures on the System.
Follow-up with Branches & Direct Sales Department.
Follow-up with officers for any pending or rejected applications.
Coaching new staff
Creating SharePoint Cycle Time to register and update received applications and requests.
Reports (Daily - Weekly - Monthly - Semi Annual & Annual)
Received & Register Applications from Directs Sales.
Received Request from All NBK Branches (CSC request - Change User)
Giving Customer Update Approval
Followup with the officers for any pending or rejected applications
Reports (Daily - Weekly - Monthly - Semi Annual & Annual)
Received & Register Applications from Directs Sales.
Received Request from All NBK Branches (CSC request - Change User)
Followup with the officers for any pending or rejected applications
Reports (Daily - Weekly - Monthly - Semi Annual & Annual)
Check Availability of Applications
Register Applications on Cycle Time
Follow-up with Staff & Team Leader on the Progress of the Applications
Send Accounts to Branches
• Transfer money from Customer account to Agency account.
• Add/ Release Si-Code.
• Establish/ Release Hold.
• Reactivate frozen Account.
• Organize Bundle & send the original forms to Branches.
• Handle the calls from car dealer.
• Check Loans & send it to CLD.
• Issuing Demand Draft.
• Issuing ATM Card.
• Issuing Credit Card.
• Opening Accounts.
• Do the reporting daily, monthly, Quarter, semiannual & annual for CSC.
• Transfer money from Customer account to Agency account.
• Add/ Release Si-Code.
• Establish/ Release Hold.
• Reactivate frozen Account.
• Organize Bundle & send the original forms to Branches.
•Data CSC (Civil Service Commission) entry.
• Do the reporting daily and monthly for CSC and Score Card.
• Do the yearly comparison report for CSC & Score Card.
• Issuing ATM Cards.
• Handling incoming customer.
• Receiving calls from DSO's and helping them (answering their questions).
• Follow up with Aramex and K-post for any credit cards delivery delay.
• Following up with Credit Card department.
• Changing the packages thru CRM and updating the accounts.
• Checking SigCap and making the Ci-net.
• Solving the problems related to the credit cards.
• Following up with the DSO customer complains.
• Follow up with operation units in all DSO's applications.
• Checking Credit Cards status on Vision + system.
• Update Customers details including Job occupation-Salary range.
• Issuing Credit Card.
• Opening Account.
• Managing all daily operations.
• Handel several selling points.
• Train new recruits in my team.
• Provide market feedback analysis.
• Developed and continue to implement new business development plan, which includes calling on customers and prospects while enhancing bank’s image in the community.
• Preparing reports on daily & weekly and monthly basis.
Programmer
