IT Manager
Ghaya Grand Hotel - dubai 800 rooms
Total years of experience :12 years, 3 Months
Ghaya Grand Hotel (knowing now Vintage Grand Hotel) - (Five-star 800 rooms)
IT Manager pre-opening
Dubai, UAE
09/2014 - 01/11/2023
• responsible for developing the company's Information Technology strategic plan, identifying future challenges, measuring and auditing the quality of the entire IT services.
• recommending new technology solutions by identifying opportunities to enhance the IT department's collaboration with the company's business goals.
• Successfully applied digital transformation, in addition to paperless workflow operation.
• Successfully decreased 40% of the yearly running cost of the IT department.
• Fully responsible for managing IT vendors and outsourcing contractors from selecting and reviewing SLA contracts, Tickets escalations, planning for projects, auditing and performance reports
• leading and directing the IT team, by recruiting, training plans, communicating job expectations, and preparing the KPIs.
• Successfully upgraded the entire hotel network infrastructure and the major business solutions to achieve the highest standards
• upgraded the CCTV network from analog to digital IP camera covering 950 locations.
• Installation ana managing Opera PMS, SUN system, Simphony POS.
• Fully responsible for network support (WIFI, LAN, VOIP, and IPTV network), and Identifying security vulnerabilities including Email security and cloud storage.
• Monitoring and maintaining all systems by providing first and second-line support like ERP systems (Microsoft Dynamics GP, POS, HRMS, inventory system) PMS Protel / Opera, CRM, Microsoft 365, online Exchange, and Microsoft domain environment
• Prepare the SOPs and IT policies, run the internal IT audit, backup monitoring, and test the disaster recovery plan
• Delivering operational reports and analyses to the management team, and presentations to the decision-makers.
Delegated for full authorities and responsibilities of the IT Manager
▪ Responsible for the day to day IT requirements of the company such as user management, troubleshooting, help
and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.
▪ Implementing 3G internet instead of satellite internet by saving 30% from the total cost.
▪ Designing and implanting Aruba Wi-Fi solution covering the entire resort.
▪ Troubleshoot and resolve technical problems or issues related to computer software, systems, hardware.
▪ Liaising & meeting with external suppliers of IT services.
▪ Maintaining communication with Regional Office relating to Information Technology within the hotel to ensure
optimum sharing to the hotel of brand requirements
▪ Designing a new IT Data Center in accordance with guidelines and best practices.
Dessole Pyramisa Hotel - Sharm Elsheikh, Egypt. (Five stars 1200 rooms)
Pegas international for Hotel Management
Running regular checks on network and data security.
▪ Ensuring the security of data, network access, and backup systems.
▪ Identifying and acting on opportunities to improve and update software and systems.
▪ Developing and implementing IT policy and best practice guides for the organization.
▪ Identifying problematic areas and implement strategic solutions in time.
▪ Conducting regular system audits. Running and sharing regular operation system reports with senior staff.
Sea Magic Resort Sharm Elsheikh, Egypt.
Flash International
▪ Assisted in the Coordination of system deployment, management, and evaluation including risk
▪ assessment.
▪ Assisted in managing day to day operations as well as employees within the department to assure
▪ that issues are being attended to in a timely manner.
▪ Responsible for the stability and security of production systems and network.
▪ Oversaw security, assisting in development and testing of disaster recovery plans and cyber-security protocols.
▪ Managed the IT staff, training employees on updated IT policy and overseeing performance reviews.
▪ Assisted in implementing new procedures and operational changes
bachelor degree management information systems