Customer support agent
Namshi.com
Total years of experience :9 years, 9 Months
*Customer support agent:Taking care of all customers quires and helping solve the issued and conforming all the orders and helping out with all orders quires.
*Escalations team agent: helping out customers to solve issues with all soft skills and satisfactory to provide them with the perfect best experience.
*Delivery follow up team agent: following up with customers weather they have received their orders or not with a daily outbound follow up call to check all issues related to delivery schedules and arranging new schedules upon customers request.
*Social Media agent: Taking care of all quires on social media such as twitter, Facebook, Instagram and emails to provide customers with the best customer service experience and to solve their issues as fast as possible + taking actions on the orders in terms of conformation or cancellation and delivery arrangement and all that customer asks for.