Senior Internal Auditor
Xceed
مجموع سنوات الخبرة :20 years, 3 أشهر
Interacts with different departments and functions on matters of policies, procedures, processes and applied by laws.
Conduct special investigations, tasks and on the spot inspections as requested or deemed necessary.
Serves as a consultant to other departments when questions pertaining internal control, corporate governance and risk management issues.
Participate in maintaining and performing risk assessment process identification by using the approved risk assessment model.
Ensure work papers are adequately documented and audit evidence is sufficient, and ensure the accuracy and clarity of audit documentation.
Participate in preparing, setting and executing the internal audit plan.
Perform the audit field work and all the activities that facilitate achieving targets by testing, sampling, analyzing and measuring techniques.
Assist in setting and issuing both the draft and final audit report within the company’s approved templates and structure.
Follow up with all business owners about pending issues & action planes with the agree due dates.
Maintain an organized clear filing plan for all data, records, information, audit reports and follow up reviews reports for documentation to support the audit frame work business need.
Analyzes actual costs and prepares periodic report comparing standard costs to actual costs.
Analyzes data obtained and records results.
Analyzes changes in operation, to determine effects on costs.
Records cost information for use in controlling expenditures.
Analyzes audits of costs and prepares reports.
Compiles cost information to be used in operating budget preparation.
Makes estimates of new and proposed product or service costs.
Recommends cost efficiencies in new product layouts.
Provides management with reports specifying and comparing factors affecting prices and profitability of products or services.
Develops and installs cost accounting system.
Maintain the filing plan for accurate records keeping of the department.
Pursue and implement innovative approaches to data collection, analysis, interpretation and presentation through a mastery of techniques and business intelligence tools that range from simple queries to various forms of multidimensional analysis in order to support planning and decision making at all levels of the organization and assist in managing data as a corporate strategic resource.
Understand the business information needs and then navigate those needs to the appropriate data.
Work with different departments and teams to identify and collect data needed.
Work with datacenter team to optimize the data ware house design and architecture.
Periodical performance reporting (hourly/ daily / quarterly and annually) on different levels (Individual/Teams/Client/Departments/Contact Center).
Providing analysis and solutions to all levels of Xceed.
Flag areas of improvement.
Create Decision Support Systems with DSS tools provided by vendors or in-house, such as Brio, MicroStrategy, Cognos and Business Objects that provide an immediate return on investment for clients.
Prepare the Department quality managemet process to be ready for the ISO Certificate
Contributing to planning the Xceed resources, forecasting future call volumes and trends, ensuring all accounts are resourced to be able to meet customer/client requirements.
Analyzing current trends in performance, reporting all critical KPIs, providing insight, highlighting issues or potential issues internally or to clients, and providing support to senior management to enhance decision making process.
Influencing and managing Xceed direction in balancing cost vs. service, and balancing employee vs. customer vs. company needs to achieve results for all parties.
Effectively interprets the needs of the customers, maintain and enhance standards of quality for the service offered.
Shows a broad knowledge of products and services and their competitive advantages.
Helping people decide what types of products or services would best suit their needs.
Build a customer relationship / partnership, which add value to the customer, leading to a long-term profitable relationship.
Handles customers’ inquiries on the telephone providing the right and full information according to the Call Center guidelines.
Resolves customers’ complains and problems, within boundaries of authority, distribute issues for further escalation to appropriate persons/teams.
Takes customers orders and creates opportunities for up-selling and cross-selling (where applicable).
Investigate and resolve customers’ inquiries concerning services, billing, ….etc.
Enter coding and tracking information completely and accurately on relevant systems.
Promote and Sell the company products.
Explore a structured way to approach and dismantle problems. Clarify problems in terms of objectives and issues, with a view toward optimum outcomes. Define and clarify the issue - does it warrant action? If so, now? Is the matter urgent, important or both. Gather all the facts and understand their causes. Think about or brainstorm possible options and solutions. Consider and compare the pros and cons of each option - consult if necessary - it probably will be. Able to consistently identify and choose the best option among multiple alternatives. Able to impose quality controls on my decisions and the decisions of others. Explain my decision to those involved and affected, and follow up to ensure proper and effective implementation.
Gain knowledge about relational databases in general. Understand when and why Access is useful to my business. Learn to design a database that is useful and appropriate for my needs. Create, manipulate, retrieve, and output data accurately & quickly. Understand the use of multiple tables. Create and use forms, reports, and queries. Understand a "relationship" in Access and how & why to create a "relationship". Use wizards & templates included in Access to assist me in creating objects. Learn how to successfully use Query & Reports in Access.
Improve Planning, enhance performance, streamline tasks and integrate data Improve Service and operational efficiency -Accurate forecasts, efficient schedules and timely intraday management -Powerful solution for single or multi-site, multi-skill and multi-channel centers -Adapts and integrates with your specific system and operation -Gain a clear view of goals & results. Drive business performance with solution integration
Developed Language and Computer skills. Enhanced Presentation & project development skills. Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.
Put in the Data in the Books. Recieved the clients checks.