Senior IT Support
Geidea
Total years of experience :8 years, 10 Months
Admin Atlassian Jira and confluence.
. Admin of Uniflow system for printing services.
. System Admin Windows Server Environment (Domain Services, Print Server, ..)
. Admin Microsoft System Center Configuration Manager
. Admin Office 365 Solutions (SharePoint, Exchange, ..)
. Troubleshooting all types of computer-related issues on requests.
· Troubleshooting a variety of computer and network issues.
· Setting up computer security measures.
· Configuring computer network.
· Offering technical support on-site or via phone or email.
· Setting up new equipment and upgrading existing systems
· Recording problems and their solutions for future reference
· Training employees on new systems or software installing, testing hardware and software systems
· Installing and configuring computer hardware operating systems and applications;
· Providing support, including procedure, documentation, and relevant reports
· Supporting the roll-out of new applications
· Setting up new users' accounts and profiles and dealing with password issues;
· Working continuously on a task unit in completion (or referral to third parties, if appropriate)
· Prioritizing and managing many open cases at one time;
· Conducting electrical l safety checks on computer equipment and Dashboard monitoring.
. Handling and managing the equipment and Software Operational Support.
. Installs and configures the staff computers, printers, scanners, etc., and makes sure that all the staff PCs running
well with the latest updated software.
. Provides support by guiding and training the IT support staff in resolving problems and queries.
· Handling Google features that are provided by G-Suite (drives- emails - groups- meet - hangout etc.).
· Provides support by guiding and training the IT support staff in resolving problems and queries regarding G-
Suite.
· Led the IT support team to follow their daily roles and tasks by achieving the department objectives and KPIs.
•Admin Manage Engine (service Desk plus) & OP Manager
•System Admin Windows Server Environment (Domain Services, File Server, Print Server, DNS, DHCP, ..)
•Admin Proxy Server(Force point-Websense)
•Admin Microsoft System Center Configuration Manager
•Admin Office 365 Solutions (SharePoint, Exchange, ..)
•Admin of Equitrack system for a printing solution.
•Implement and Manage Virtual Desktop Environment and monitor all network and computer systems to meet
the organization's current and future requirements
Khaled Gad
Phone number: (+20) 1004082356 Phone number: (+20) 27230904
Email address: eng.khalid.gad@gmail.com
Home: 22C, Maadi Gardens, 11865 Cairo (Egypt)
•Designing, implementing, and maintaining initial setup, software installation, and testing of software and
hardware systems as per the technical needs of all departments.
•Engage with IT external partners to ensure SLAs are met, company processes and policies have been adhered
•Provide training on our company system for all new users.
• Provide end-user support by resolving their technical issues via email, phone, and other electronic devices of
the remote distribution centers; Abbasia, Madinaty, and Obour custom zone.
Obour Factory
▪ In charge of all the IT infrastructure.
▪ Manage servers onsite. DC, Application servers, and file server.
▪ Manage Cisco switches on site.
▪ Plan and engage in the launch of new distribution centers, dealing with suppliers and ensure projects delivery
on schedule.
▪ Setting up new users accounts, profiles and dealing with password issues through Active Directory.
▪ Supporting IBM Lotus notes and Outlook emailing application.
▪ Maintaining and supporting Citrix servers.
▪ Implementing and supporting the attendance and payroll application "Logitime" though out Danone Egypt.
▪ in charge of the Implementation, maintaining and supporting CISCO surveillance Systems thought out Danone
Egypt.
▪ Managing IT equipment stocks thought out Danone Egypt.
▪ Provide clients support by resolving their technical issues via email, phone, and other electronic devices of the
remote distribution centers; Abo Rawash, Sharkia, and Maadi.
▪ Providing training and assistance to help clients learn how to use their computer hardware or software.
▪ Supporting the roll-out of a new application.
technical support at raya contact centre in hs project for Etisalat UAE