Khaled Ghazzawi

• Managing all aspects of premises facility management and soft services.
• Managing all aspects and procedures of opening new branches, tendering, fit-out and procurement. i.e. designing, item selection, fit out project, renovation, security, safety, IT, insurance, furniture, branding and mobilization.
• Managing the performance of consultants, project managers, designers and contractors to insure adherence to the project requirements and planning.
• Establishment of SLAs and KPIs of the outsourced contractors and track performance levels of the contractors against set KPIs and SLAs.
• Managing premises and ATM eases and trade license administration.
• Reassuring that all tasks handled of the décor are aligned with the brand identity as per the management’s vision and expectations.
• Keep the management updated by providing weekly Ops update, MIS reports, P&L statement, project update and presentations.
• To ensure that all Real Estate department related works are compliance with the operation policies and procedures.
• Evaluate staff and makes promotional and disciplinary recommendations; ensures staff is trained in complex maintenance activities and is following established, standard operating procedures.
• Preparing annual department budget and premises budget (OPEX and CAPEX).
• Implement, monitor, and follow policies and procedures designed to improve operations.
• Minimize operating costs, and provide efficient use of labor and materials.
• Assisting business units for feasibility study, selection and approval of premises.
• Relocation & of branches and offices to suit business needs.
• Space Management and office allocations.

• Key player in the organization, by assisting with the set up and management of the day-to-day administration and reality services operation.
• Have the overall responsibility to ensure that the facilities are fully operational with all utilities are functioning properly, the building systems and equipment are in regulatory compliance, and that relevant areas of the facilities are maintained at a high level of standards.
• Review job requests and work orders daily to determine workload priorities.
• Management of assets by negotiations and recommendations for procurement of capital equipment according to the operations need
• Management of PPM for security, safety, MEP, cleaning and pest control.
• Provide direction and manage staff for performing their delegated tasks.
• Requisition tools, equipment, and supplies required for operations.
• Delegate and monitor divisional functional goals, objectives and programs.
• Preparation of routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of premises and taking necessary action thereof.
• Preparation of budget for staff, consumable, tools, cap expenditure and contract cost based on analysis of historical costs and projected expenditure.
• Review and quality assure all services and work products delivered by the Division.
• Ensure that the performance of various tasks and the conduct of the staff in the Division are in accordance with the department’s policies and procedures.
• Ensure availability of required resources to carry out all the tasks related to the Administration Division.
• Identify and recruit the required external experts, advisors, consultants, etc. needed to support divisional goals, functions and activities.
• Act as a central point of contact for administration related matters across the company.

• In charge of all office operation and administration activities.
• Responsible for cost control in the department through strict measurement and control, Fleet cost, Fuel cost, outsourcing and subcontracting
• Responsible for facilities management, MEP and soft services.
• Support with sourcing local suppliers for furniture, stationary and other services.
• Supervised and monitored the computerized purchasing system to maintain and manage inventories and track purchases and supplies.
• Maintained a wide network of contacts with suppliers, service providers and coordinated with concerned departments on price quotations and soliciting bids.

• Establish a new business office of operations in Dubai to help maximize on its growth in the region.
• Point of contact for all office based operations and an integral player in the smooth running of the office.
• Manage the company’s affairs and handled all works related to the management’s objectives.
• Represent the company before all government departments, ministries, Public and privet institutions, and economic departments.
• Managing premises tenancy contracts.
• Applied and participate in government tenders and bids.