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Khaled Hany, Customer Service Representative

Khaled Hany

Customer Service Representative·Concentrix

Egypt

Bachelor's degree, Electrical And Electronics Engineering

Work experience

Total years of experience: 2 years, 2 months

Customer Service Representative

February 2024 - August 2024

Concentrix

Cairo, Egypt

February 2024 - August 2024

• Handled inbound customer calls for Amazon customers.
• Resolved issues related to orders, deliveries, returns, refunds, and accounts.
• Maintained high customer satisfaction while following quality standards.
Company industry:
Call Centers & Customer Care Outsourcing

Sales Associate

January 2023 - November 2023

Afro Brand

Zagazig, Egypt

January 2023 - November 2023

• Assisted customers and recommended suitable products.
• Achieved sales goals through effective communication.
• Handled payments and customer inquiries professionally.
Company industry:
Retail & Wholesale

Order Taker / Cashier

March 2022 - October 2022

Bazooka

Zagazig, Egypt

March 2022 - October 2022

• Processed customer orders accurately.
• Handled cash transactions and ensured order accuracy.
• Worked efficiently in a fast-paced environment.
Company industry:
Catering, Food Service, & Restaurant

Education

University

January 2028

January 2028

Bachelor's degree, Electrical And Electronics Engineering

Egypt

Skills

ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

Arabic

Native Speaker

English

Native Speaker