assistant center director
Egybell
Total years of experience :16 years, 8 Months
•Assisting the Center Director in providing the center with sales activities leadership and providing the highest level of customer service according to company policies and procedures.
•Coaching & directing customer service team to achieve the desired results.
•Performing a sales function role directed at gaining new customers and at retaining current customers from both the corporate and consumer market.
•Responsible for following up on all daily cash transactions in the center.
•Creating and maintaining business contact with clients and potential clients whether individuals or associations, authorities, organizations and firms as well as with public offices, consulates, embassies, ministries etc.
•Analyzing points of weakness and strength of the operation and the market and recommending actions in order to further improve business results.
•Insuring that all accounting records are maintained in accordance with the law.
•Insuring that the physical premises of the Center are adequate, safe, clean, and are attractive in appearance to customers and employees.
•Diary management, typing correspondence and documents, creating presentations and creating meeting minutes.
•Conducting orientations and sales presentations, introducing all company products and services.
•Managing the sales targets and figures.
•Following up on potential customers to enrol.
•Creating sales plans for getting new clients.
•Putting an eye to convert cash into revenue.
•Creating and updating the customer data base.
•Presenting a professional and friendly first impression of the firm to all visitors and clients
•Managing incoming phone calls and mail.
•Managing customer liaisons with a large number of clients, developing positive relationships.
•Providing customer service support for user issues, sales orders, exchange and/or refunds.
•Maintaining a log of open issues and keep customers informed of any progress.
•Ensuring customers satisfaction with service levels and reporting issues if necessary.
•Driving long-term sales goals.
•Pro-actively seek methods to improve operational efficiencies and performance in line with monitoring and reporting.
•Handling Room plans and organizing them according to instructors' schedules.
•Conducting daily reports, weekly, and monthly reports to the Center Director, Accounting, and Corporate Departments, regarding marketing ratios and financial summaries.
•Holding responsibility for material, stationary and surveys forms request according to business needs per a month.
•Coordinating all corporate clients in the center by submit them all surveys and send a daily reports to corporate departments.
Major is hotel management grade good