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khaled Houssami, Operations manager

khaled Houssami

Operations manager ·Molten Me

Kuwait

Bachelor's degree, bachelor university degree

Work experience

Total years of experience: 6 years, 8 months

Operations manager

September 2019 - September 2020

Molten Me

Al Kuwait, Kuwait

September 2019 - September 2020

Handling operations in stores, ensure the highest standard quality & customer service.
Monitor the sales and central kitchen.
Handling franchising agreements and communications
Monitoring suppliers and company financial status and account.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Ops

December 2017 - August 2019

Bakery

Hawali, Kuwait

December 2017 - August 2019

Handling operations, customers and 100 employees in stores and managing sales

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Business manager

February 2016 - April 2017

Kahve Dunyasi

Al Kuwait, Kuwait

February 2016 - April 2017

establishing new franchise in Kuwait
finding locations
managing operation, recruitment & training
supply chain
providing machines, equipment & furniture.
customers service
planning and organizing
setting targets & budget
managing contracts with suppliers
monitoring daily sales
ensuring the excellency of quality & service

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Area Manager

July 2013 - January 2016

Alghanim industries

Hawali, Kuwait

July 2013 - January 2016

Company industry:
Heavy Industry & Metallurgy
Job role:
Management

Education

arabic literature

November 2000

November 2000

Bachelor's degree, bachelor university degree

Lebanon

GPA (rating): Good

GPA (rating): Good

Skills

Customer Service
Expert
Customer Service
Expert
new locations markets opening
Expert
new locations markets opening
Expert
training impact & talent development
Expert
training impact & talent development
Expert
financial knowledge & cost control
Expert
financial knowledge & cost control
Expert
leadership skills & people management
Expert
leadership skills & people management
Expert
Food safety and hygiene
Expert
Food safety and hygiene
Expert
Smart and hard worker
Expert
Smart and hard worker
Expert
Leader
Expert
Leader
Expert
Coffee master
Expert
Coffee master
Expert
Customer Service
Expert
Customer Service
Expert
new locations markets opening
Expert
new locations markets opening
Expert
training impact & talent development
Expert
training impact & talent development
Expert
financial knowledge & cost control
Expert
financial knowledge & cost control
Expert
leadership skills & people management
Expert
leadership skills & people management
Expert

Languages

Arabic
Native Speaker

Hobbies

  • Movies & cinema
    Bravo awards MUG award Achievement certificate HORECA training Quality audit training