Cisco Advance service engineer
Cisco Company
Total years of experience :13 years, 10 Months
Doing the design and technical documentation (including HLD and LLD).
Handling the most challenging customers across Gulf countries, governments and big private companies.
Attending technical meetings, sessions and discussions.
Handling the most challenging customers across Gulf countries, governments and big private companies.
Working as consult engineer for MOI (ministry of interior) for several Gulf countries
Scripting, building API scripts to communicate with the security devices to migrate from another products, pushing, updating some configuration if needed.
Deploying large FTD deployments (File policy, Intrusion policy IPS, NAT, S2S VPN, AnyConnect VPN, )
Deploying security devices (ASA, FTD, WSA, etc.) in the cloud environments (Azure, AWS)
Installing and configuring Redware DefensePro (vDP)
Integrating Security devices with the Cloud AMP, Cloud Threat Grid
Installing and troubleshooting AMP, Threat Grid on-premises for government sectors
Installing cisco Stealthwatch, integrate with the related devices, and help customer understanding the reports
Deploying Large ISE deployments to fit customer needs (Radius, Tacacs, MAB, dot1x, Guest, Posture, TrustSec, integrating with AD)
1. Provide technical consultation to the Manager on complaints received from the customer or the client, and suggest methods of improvement
2. Audit and review the escalations and provide technical analysis/feedback to the Manager
3. Actively work along with the Manager to meet the team's target and suggest methods of improvement in service requests handling and delivery
4. Approve/Decline an escalation to the development team.
5. Help new engineers come up with the learning curve.
6- Work on complex technical problems that involve deep troubleshooting.
7. Set-up, maintain and manage the LAB for the team, and all related responsibilities
-Specialist level in configuration, deployment & troubleshooting of FirePower, FMC
-Helping other engineers in difficult cases
- provide training for engineers to filling gaps and be familiar with new Cisco security technology
- Installing, Configuring, Managing and Troubleshooting SonicWall UTMs Firewalls( VPN site to site, VPN client to site, Troubleshoot VPN, Configure Interfaces, Configure Address objects and Firewall, Web filtering, Natting, Backup and restore).
- Installation, Configuration & Troubleshooting LAN Network (Hardware, Software)
- Designing & analyzing the upcoming “ Company IT infrastructure upgrade project ”
- Create Purchase Requisitions for IT Department (Hardware, Software and Licenses.)
- Implements Backup Plans and Disaster Recovery Procedures
- Installing, Configuring, Managing and Troubleshooting VoIP Server
- Build, configure and troubleshoot network infrastructure.
- Installation, Configuration and Troubleshooting for (Users Profiles, NICs, Macro, Outlook Filtering, Repairing PST, Archiving Emails, Multiple Accounts, Backup and Restore, ..).
- Administrating and Monitoring Kaspersky Security Center 9 (Administration kit) and Installing Kaspersky Endpoint Security 8, Network Agents Remotely to Hosts
Responsible for
IT auditor :enable audit for various Systems (IBM, Windows, Linux, MSSQL, etc )
Installing, Configuring, Managing IDS Servers and routers
Installing, Configuring, Managing and Troubleshooting ASA Firewall
Installing, Configuring, Managing and Troubleshooting and monitoring LAN Printers(Konica,
canon, Xerox)
-Install, configure and troubleshoot RedHat servers on client sites.
-Build, configure and troubleshoot network infrastructure.
-Install & configure cloud security and compliance solutions (Sigos & Qualys).
-Install and configure security appliances and provide anti-hacking services on client networks.
-Install a security system at the Jordanian customs.
-Install a security system for anti-hacking on King Hussein Cancer Center.
take courses in network (network + ,CCNA)and programming(C++,java,C#)
