Sales Manager
JETT Jordan Express Tourist Transport Co.
Total des années d'expérience :23 years, 1 Mois
promoting and marketing the business, sometimes to new or niche markets.
managing budgets and maintaining statistical and financial records.
selling travel products and tour packages.
sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
taking part in familiarisation visits to new destinations to gather information on issues and amenities of interest to consumers.
liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
dealing with customer enquiries and aiming to meet their expectations.
overseeing the smooth, efficient running of the business.
While online bookings have opened up opportunities for home-based self-employment and can reduce the numbers of staff in retail outlets, the majority of managers still deal with staffing issues as a large part of their role.
Tasks concerning the management of travel agency staff typically involve.
constantly motivating the sales team to hit their targets and ensure company profitability.
meeting regularly with team leaders to give them sales figures and plan how they approach their work.
meeting company directors who advise on strategy and finding out about any local issues and future trends.
overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training.
organising incentives, bonus schemes and competitions.
communicating with sales consultants and providing encouragement, help and advice.
dealing with disciplinary matters and customer complaints.
*Manage Traditional Trade ( TT ) channel within a specified region, and lead his team in accordance with sales plans to achieve/exceed objectives in terms of execution, gross and net revenues, market share and people development targets.
*Train and coach sales team to enable them to deliver and execute annual operating plan ( AOP ) targets.
*Achieve and exceed sales fundamentals and volume targets by implementing company plans, and recommending tests/programs for business improvement in Traditional Trade.
*Update database to measure TT channel performance against key business objectives. Use this data to analyze the business & develop future action plans.
*Work on volume forecasting for TT channel.
As a Traditional Trade Sales Manager you will manage to:
*Execute the sales annual operating plan which will meet company AOP and business planning requirements.
*Organize, control and motivate team to achieve sales targets within the agreed profit margins.
*Select, train, develop and follow-up sales personnel to the standards necessary to meet the current and long term needs of the department.
*Monitor changes in the market situation and legislative requirements, and recommend or implement action to meet circumstances as required.
*Represent the company at senior levels within the customer base to ensure the image of Mudieb Haddad Snack Foods Ltd is maintained & enhanced and as an aid to achieve sales targets.
*Expanding distribution within TT as per AOP business plan.
*Ensure proper execution for all new product initiatives.
*Ensure proper execution of all merchandising and operational priorities.
*Key Field Sales key performance indicators (KPI)'s to include: reaching distribution targets (depth and breadth - capture additional points of sale); Upgrading execution on primary placements both in quantitative approach (space fair share) and qualitative approach (location + appearance).
*Improve efficiency and drive for continuous improvement within the Field Sales Force.
*Demonstrate excellent leadership capability by building a winning mind-set and strong capability across Field Sales Force, by: coaching and develop TT CRs to deliver business & people objectives; provide leadership to all sales capability programmes.
*Lead and manage administrative & control agenda within the field to include: maintaining control over the main KPIs - ensure the Execution of KPI's per Store; insure effective monitoring and processes are in place, implement and insure compliance with accounting, inventory, and control procedures; resolve service & supply issues with affected parties; design and report the results/activities of the sales force.
*Ensure proper roll-out and sustain the implementation of Best Practice Tools within the Region.
*Report competitive activities to the Sales/Regional Manager as and when it happens.
*Report infrastructure requirements within the channel as per market needs to the Sales/Regional Manager.
*Manage consistent operational growth of routes and accounts through given KPI's.
o New routes.
o New accounts
o Active accounts
o No. of daily invoices.
o Operations success rates
*Perform periodical market visits to insure proper sales and shelf execution.
*Attend to customer complaints and insure smooth and prompt delivery to all customers..
*Motivates sales team to achieve high results and better numbers.
*Understand the objective of the control
*Maintain Process documentation that is complete and accurate including
(i) narratives, (ii) flowcharts, (iii) test scripts
*Evaluate the effectiveness of controls assigned to them
*Maintain an audit trail to evidence execution of the activities, sufficient to enable re-performance by independent 3rd party
*Lead the remediation efforts for a control deficiency
*Provide results of testing to Process Owners.
Key control accountabilities includes:
Periodic review of sales document (DN, invoice)
- Manage Organize and staff Special Channels, Corps & VIP's, Impulse Division, & HORECA. Reporting directly to General Manager.
- Set sales targets by brand and by channel.
- Plan the resources required to deliver the budget: people, vehicles, systems, IT tools...
- Provide the team with the adequate coaching, mentoring and training in order to achieve the desired business results and sustain company’s Organizational Excellence and competitive advantage.
- Develop outlet sales and delivers highest numeric distribution (availability per channel, distribution model) per category, brand, item and outlet.
- Analyze retail audit, sales reviews, and distribution readings with the Trade Marketing Team and set agreed plans for execution.
- Manage to energize the team and build the adequate motivation levels in order to achieve the desired sales results.
- Build managerial talent among developmental team members in order to ensure continuity, staff loyalty and succession planning.
- Works with supplier business development, trade marketing & sales departments, as well as assigned customers departments to make decisions relating to growing our business results & ensuring proper volume growth, pricing, shelving; merchandising and POS material placement per brand.
- Create a “winning” and “collaborative” environment among Sales team members in order to help make the organization a “preferred” place to be in.
- Develop new Pricing Policy to better equalize the channel profitability and avoid price conflicts among channels.
- Setting Perfect Store criteria per channel and ensure implementation, in-store visibility, winning at home shelf approach, and off-shelf visibility.
- Develop business strategy, plans & full execution, Capabilities development for sales team.
- Set and deliver smart objectives that in line with the company objectives for each member in the territory sales team.
- Stand on the progress by conducting proper comparisons on weekly basis and take right amending action decisions based on.
- Assessing the employee's performance through field visits and the training sessions, and set the right plan for developing the front liners.
- Setting and example through field visits.
- Maintain proper records for the goals and its achievements.
- Updating the weekly scorecard board.
- Insuring clear & accurate application for the pricing and promotions policies.
- Provide records and proper reaction for the front liners.
- Proper problem Solving.
- Conduct collective training.
- Support his team is solving problems.
- Provide necessary support to successfully execute main tasks (distribution, storage, promotion, supply).
- Always be in alert to ensure understanding clients' continuous.
Selling commercial & residential accounts in order to achieve sales targets.
Gathering and preparing an effective database of potential dealers/ clients and processing this database to increase the sales volume.
Handling customers and corporate accounts.
Monitoring the Dealers and POSs by following them up through frequently calls and sights visits and work in solving their problems.
Accountable of all related financial payments and records in coordination with finance department.
Responsible for reporting monthly daily sales and market feedback.
- Lead & motivate sales team by coaching & collaborating directly with representatives & work closely with clients to ensure delivering relevant & effective campaigns.
- Develop goals & monitor sales executive.
- Document & measure objectives weekly with sales force.
- Insure proper record keeping & tracking within CRM.
- Listing and selling residential and commercial properties in each account in order to achieve sales targets.
- Gathering and preparing an effective database of possible purchasers in real estate accounts and updating this database to facilitate selling real estate accounts.
- Contacting clients by phone to give them an idea about the developer’s accounts and to assign a time to visit them.
- Maintain and develop a computerized customer and prospect
database.
- Plan and carry out direct marketing activities to agreed budgets, sales volumes, values, product mix and timescales.
- Develop ideas and create offers for tenders and marketing to major accounts by government sector and maintenance products.
- Respond to and follow up sales enquiries by post, telephone, and location visits.
- Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
- Monitor and report on activities and provide relevant high management information.
- Carry out market research, competitor and customer surveys.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
- Managing day-to-day planning and problem-solving of the team to meet the required service level components, standards and sales targets.
- Training and development of salesmen in order to get a qualified staff in selling.
- Monitoring calls, coaching and getting feedback from subordinates in order to increase the efficiency of selling accounts.
- Gathering and preparing an effective database of possible purchasers in real estate accounts and updating this database to facilitate selling real estates accounts.
- Working very closely with team members to solve purchaser problems. Also needs to understand company’s problems and weaknesses and address them.
- Offering solutions and suggestions for improving processes followed in the department to management.
- Listing and selling residential and commercial properties in each account in order to achieve sales targets.
- Contacting clients by phone to give them an idea about the developer’s accounts and to assign a time to visit them.
- Visiting potential clients and providing presentations of the property/ account to them.
- Gaining a clear understanding of customers’ requirements.
- Drawing up legal agreements between Purchasers and Developers.
- Achieving the monthly sales Target and motivate the team to ensure better performance.
- Monitoring the Dealers and POSs by following them up through frequently calls and sights visits and work in solving their problems, meet their needs & developing their sales.
- Make decisions within the authority to resolve dealer’s issues and complaint.
- Coordinate between team and other concerned divisions to follow and solve their needs.
- Act in response in case of staff shortages or other emergencies.
- Ensure that all the necessary information and procedures updates are provided to all ISE at all times.
- Make stock taken weekly & monthly to team with coordination with the finance.
- Manage all financing issue related to the team (Deposit the cash/checks in bank on daily basis, Arrange with the credit & finance dept. for the post dated cheques received from the customers).
- Reporting sales activity & developments to the sales manager.
- Coordinate between all department staff.
- Follow up on daily duties.
- Organizing & sustaining a complete record for the department.
- Receive and follow up customers/clients complains.
- Processing administrative work to indirect sales manager and staff.
- Receiving Customers contracts and following up with the main GSM companies.
- Handling customers and VIP’s.
- Preparing daily, weekly, monthly Reports.
- Selling and promoting Zain products & services; achieving monthly sales targets.
- Responsible of training Zain sub dealers/ POSs about the services and related features.
- Following up with Zain sub dealers/ POSs needs; and ensure proper handling of such needs/ inquires. Updating team leader of market suggestions & remarks.
- Responsible of the availability and merchandizing of Zain products, marketing materials, promotional items at sub dealers/POSs locations.
- Accountable of all related financial payments and records in coordination with direct team leader and finance.
- Responsible for reporting daily sales and market feedback.