B2B Account Manager
Digi Color for Gulf
مجموع سنوات الخبرة :12 years, 9 أشهر
- Developing a solid and trusting relationship between major key clients and company.
- Resolving key client issues and complaints.
- Developing a complete understanding of key account needs.
- Negotiating contracts with the client and establishing a timeline of performance.
- Establishing and overseeing internal budgets with the company and external budgets with the client.
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
- Collaborating with the sales team to maximize prot by up-selling or cross-selling.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines.
- Analyzing client data to provide customer relationship.
- Expanding relationships and bringing in new clients.
- Facilitate the shipping of products from one destination to another.
- Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.
- Receives products and coordinates delivery.
- Prepares loads for shipment.
- Takes steps to avoid quality control issues.
- Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met.
- Continually reviews freight costs, transportation rates, and the prices of raw materials to keep costs down where possible.
- Streamlines shipping and transportation processes.
- Providing support for clients by learning about and satisfying their needs.
- Making cold calls or reaching out to prospects.
- Following up with prospects several times throughout the sales cycle to ensure needs are being met.
- Presenting and demonstrating the value of products and services to prospective buyers.
- Developing sales strategies and setting quotas.
- Staying current on company offerings and industry trends.
- Maintaining a database of contact information.
- Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
- Handling complaints and negotiations.
- Responsible for Western Region iOS devices Maintenance.
- Evaluates and accesses iOS devices problems by troubleshooting and completing repairs.
- Provide staff training on everything related to the maintenance of iOS devices.
- Provides supervision and/or work direction to Tech Trainees and Technicians.
- Handling customers questions, complaints, and issues.
- Following up retails devices (Extra, Jarir, Virgin, ..) etc.
- Supervising all store stuff.
- Sending a daily Sales report to the Management.
- Coach, counsel, recruit, train, and discipline employees.
- Merchandising store displays and Ensure pricing is correct.
- Achieving a monthly Store Target.
- Ensure standards for quality, customer service and health and safety are
met.
- Handling customer questions, complaints, and issues.
- Organize and distribute staff schedules.
- presenting and explaining Apple products.
- closing deals with customers.
- looking for new customers.
- promoting other Apple items ( Mac, iPod and Accessories).
College of Applied Studies and Community Service