Technical Support Specialist
Teleperformance - Greece
Total years of experience :12 years, 9 Months
• Worked closely with American customers to support & install new products.
• Picked up calls from vendors to install & configure new products in one of the biggest supermarkets in the US.
• Examined & provided solutions remotely in a timely manner.
• Consistently praised for effective communication when acting as a liaison between technical and non-technical users.
Provisioned though Infrastructure as code from git to define VMware/Azure infrastructure using
Terraform.
* Applied antivirus patches, software deployments, and Windows updates for 600+ computers using
Ansible playbooks.
* Direct backup/restore using Symantec Backup Exec 20.4. (on premise).
* Delivered advanced end-user support for escalated issues and inquiries.
* Used agile methodology (Kanban board) with the team to manage tasks using manageengine
ServiceDesk.
Oversaw troubleshooting, installations, and tuning SCCM 2012 infrastructure for 7k+ computers.
* Coordinated installation and maintenance of all systems within a client’s digital environment.
* Built, configured, and troubleshot server and desktop hardware.
* Ensured accurate data storage, full availability, and backup integrity.
* Implemented anti-spam and virus protection for company emails.
CONSOLIDATED CONTRACTORS COMPANY
Engaged with end users to determine software/hardware needs and provide timely support.
* Supervised and directed other IT staff, including technicians.
* Collaborated with other departments, organizations, and IT staff to drive project completion.
* Created user accounts on company servers; executed necessary backups to ensure that company
systems were secure and updated.