Khaled Mahmoud Mohamed Helal

- Collaborating with subject matter experts to identify training needs
- Designing engaging learning activities and course content
- Applying dynamic instructional design theories, practices and methods
- Delivering Behavioral programs for +2000 trainees in the Middle East

- Contributed to aligning the learning activities with the organization's strategic objectives; led to an increase of the department appraisal to 97% in 2021.
- Delivered & designed comprehensive training programs for 5000 employee. incorporating interactive workshops, role-playing scenarios, and personalized feedback
- Executed training needs analysis leveraging customers' feedback, business
stakeholders and subject-matter-experts to plan a learning strategy, resulted in meeting 102% of the training needs in 2021.
- Drove a fundamental safety & other production learning programs (Reduced 80%
of work accidents in 2019)
- Handled 100% of digitalized learning metrics on Oracle and reporting on training progress .
- Implemented evaluation process to evaluate 100% of learning interventions' impact on workplace

- Delivered training programs for +1000 hotel staff members
- Developed training material and design activities for twelve five-star hotels.
- Reported to the project regional manager

Handled customers' requests, inquiries, wire transfers and technical issues over phone for bank accounts and credit cards