Trainer
Napco National -KSA
Total years of experience :12 years, 6 Months
- Contributed to aligning the learning activities with the organization's strategic objectives led to increase the department appraisal to 97%in 2021.
Delivered & designed learning programs for 5000 employees.
- Conducted training needs analysis leveraging customers' feedback, business stakeholders and subject-matter-experts to plan the learning strategy, resulted in meeting 102% of the training needs in 2021.
- Initiated fundamental safety & other production learning programs(Reduced 80% of work accidents in 2019).
- Handled 100% of digitalized learning metrics on Oracle and reporting on training progress .
- Implemented evaluation process to evaluate 100% of learning interventions' impact on workplace
• Deliver English and Behavioral Programs for +1000 Hotels Staff members (Raised guests' satisfaction to 93%)
• Develop Training Material and Design Activities.
• Report to the Project Regional Manager
Handling English speakers customers' requests, inquiries, wire transfer and technical issues over the phone for Accounts and Credit Cards.