خالد مرسي

* Work towards achieving the sales functions operational objectives and report progress to
the Sales Manager.
* Achieve and adhere to sales targets set by the Sales Manager.
* Liaise with clients to determine what kind of properties they are seeking.
* Use an existing network of company contacts to generate new business leads.
* Source potential investors and establish/maintain a good work relationship.
* Advice and discuss various opportunities of property services.
* Attend to inquiries from any walk in clients.
* Build awareness and knowledge of the property market.
* Setting appointments to show properties to clients.
* Advice and discuss various opportunities of property services.
* Maintain regular contact with developers, investors and owners to find new opportunities
and assess existing ones via calls, emails, letters and meeting.

General purpose :
Receive and process work orders for completion, may serve as the main contact
Person in communications with customers regarding work orders.
Teleperformance Egypt
Expedia.ca
Customer service representative
From Jan 2017 March 2018
General Purpose:
Greet & friendly interact with customers to provide and process information in response to inquiries,
concerns and requests about products and services.
#Main Job Tasks and Responsibilities;
•handling reservations & to achieve sale targets in a timely professional manner
•deal directly with customers either by telephone or electronically
•respond promptly to customer inquiries
handle and resolve customer complaints
•obtain and evaluate all relevant information to handle product and service inquiries
•provide pricing and delivery information
•perform customer verifications
•organize workflow to meet customer timeframes
•direct requests and unresolved issues to the designated resource
manage customers' accounts
•keep records of customer interactions and transactions
respond promptly to customer inquiries
•set up new customer account
• build a genuine friendly rapport with customers when customers satisfaction is precious aim

Responsible for driving business, achieving monthly sales targets and acquiring new
customers through consultative selling of our cards products via defined channels of
acquisition \[Retail, Corporate, Venue-sales\].
* Prospecting for new customers through existing leads and cold calling and maximizing
lead generation.
* Timely execution of all sales activities - leads, campaigns, referrals & any self-generated
leads.
* Tracking and reporting sales performance including pipeline, acquisition results
and market conditions.
* Set appointments, listen to customer needs and sell most appropriate product.
* Researches and understands prospects before making the call.
* Ensures all applications are fully and accurately completed and submitted properly.
* Be the interface between Amex and the customer to resolve any application processing
issues.
* Drive the on-boarding of new customers and initiates spend enablement activities.
* Keep up-to-date on products and competition.
* Attend and participate in regular staff meetings.
* Engages in regular portfolio planning to determine areas of focus & project accurate full
year forecasts.
* Attend relevant industry and partner conferences, trade-shows and networking events.
* Ensuring all performance standards are met viz. business targets, controls and
compliance.
* Engaging with premium customers to build relationships, and delivering a positive
customer experience while acquiring new customers.
* Expansion of internal and external relationships, and drive sales results.
* The position is also responsible for ensuring appropriate sales processes are followed,
and the highest levels of controls and compliance are adhered.