خالد مرسي

• Manage the execution of the full sales cycle seamlessly from initial customer inquiry to premium vehicle
delivery.
• Build, nurture, and maintain long-term, trusted relationships with high-net-worth (HNW) clients.
• Deliver a bespoke, ultra-premium customer experience strictly aligned with luxury brand excellence.
• Maintain and optimize the CRM sales pipeline, ensuring meticulous accuracy of customer records.
• Oversee after-sales follow-ups, proactively resolving complex customer concerns to sustain high
retention.
• Key Achievement: Contributed to the showroom achieving 100% of its sales target for consecutive
years (2024 & 2025) and securing the 1st Place in Retail Sales across the Middle East (2025).

• Supervised and coordinated 15 cross-functional field teams (technicians and drivers) and 5 in-house
technicians.
• Streamlined operations by managing over 25+ daily service requests and high-volume dispatch
operations.
• Successfully handled and resolved escalated customer complaints, turning negative experiences into
loyalty.
• Improved workflow efficiency and significantly reduced service turnaround times across the center.
• Acted as the primary liaison between customers, field technicians, and senior management to ensure

• Consistently met and exceeded aggressive monthly sales targets through consultative selling.
• Assumed the role of Acting Head of Section during absences, overseeing daily floor operations and
team management.
• Provided tailored product consultations based on in-depth assessments of customer needs and
budgets.
• Delivered top-tier retail customer service, enhancing store reputation and customer trust.
• Supported daily store operations, inventory tracking, and team coordination to maximize floor efficiency.

• Managed and professionally resolved critical customer complaints and complex service issues.
• Efficiently handled 30+ daily customer inquiries, ensuring high first-contact resolution rates.
• Supported telecom product sales and driven customer retention through strategic problem-solving.