خالد مصطفى حسن كحيله, Field Support Engineer

خالد مصطفى حسن كحيله

Field Support Engineer

Diyar United Company

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Managment Information Systems
الخبرات
13 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 10 أشهر

Field Support Engineer في Diyar United Company
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ نوفمبر 2018

• Responded to end-user calls and log incidents in BMC Remedy.
• Guide users with a simple step by step instructions
• Handling the day to day operation support
• Responsible of maintaining and deploying pc, laptops, printers and other peripherals
• Diagnose and resolve hardware and software issues
• Conduct a remote troubleshooting with the client through SCCM software.
• Follow up with the client to make sure their issue is resolved
• Help in creating a technical document
• Direct the resolved issues to the next level support

IT Engineer في Alpha Data
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ مايو 2020

- Network level: WAN and LAN connectivity, routers, firewalls, and security
- Internal systems, cloud and network infrastructure.
- Microsoft related technologies: Windows Server, Exchange and SQL
- Virtualization technologies: VMware and Microsoft
- Remote access solution: VPN, Terminal Services, and Configuration Manager
- Remote monitoring and management of system alerts and notifications
- Work escalated support issues related to Microsoft’s core business solutions, WAN and LAN connectivity, routers,
firewalls, security, and remote access solutions.
- Perform network assessments, security audits and new client consultations
- Participate in the administration and maintenance of the systems: update, agent scripts, respond to alerts, monitor
dashboard, and periodic system review
- Work with business units to Engineer projects, identify new products and solutions, and research solutions for
existing clients
- Document maintenance for all computer systems and network infrastructure
- Communication with customers as required: keeping them informed of incident progress, notifying them of
impending changes or agreed outages
- Be available for other engineers and coach them to resolution

Technical Support Engineer L1 imaging and printing في HP Inc.
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2017 إلى أكتوبر 2018
IT Support Engineer في Kaian Interior Desgin
  • الإمارات العربية المتحدة - دبي
  • أبريل 2015 إلى أكتوبر 2017
Technical Support في Digital Studio
  • مصر - القاهرة
  • فبراير 2013 إلى يناير 2015
Web Developer في Self-Employed
  • مصر - القاهرة
  • مايو 2010 إلى يناير 2013

الخلفية التعليمية

بكالوريوس, Managment Information Systems
  • في The Higher Institute For Advanced Studies
  • نوفمبر 2009

B.S in Management Information Systems Major in Web Development Learning about management information systems and who to use it to develop and improve business for example the power of RDBM and how to use it in web applications, reports and software a long with other technologies like .Net framework, Markup languages (HTML,XML,..)

الثانوية العامة أو ما يعادلها, High school
  • في El Menshia El Kobra High School
  • يوليو 2005

High school diploma

Specialties & Skills

IP Networking
Windows Support
Cisco IOS
Network Security
IT Service Management
Windows Server
Networking
Windows
Technical Support
Web Devlopment
Firewalls
Windows Domain
Virtualization
LAN / WAN

اللغات

الانجليزية
متوسط
العربية
متمرّس

التدريب و الشهادات

ITIL® Foundation Certificate in IT Service Management (الشهادة)
تاريخ الدورة:
September 2018
Microsoft Certified Technology Specialist: 70-515 Web Applications Development with Microsoft .NET (الشهادة)
تاريخ الدورة:
October 2012
صالحة لغاية:
March 2013
MCSA Microsoft Certified Solutions Associate: Windows 8 (الشهادة)
تاريخ الدورة:
April 2015
CCNA Cisco Certified Network Associate Routing and Switching (الشهادة)
تاريخ الدورة:
August 2015
صالحة لغاية:
June 2020
CCNA Cisco Certified Network Associate Security (الشهادة)
تاريخ الدورة:
June 2017
صالحة لغاية:
June 2020
MCSA Microsoft Certified Solutions Associate: Windows Server 2012 (الشهادة)
تاريخ الدورة:
December 2016

الهوايات

  • Reading, Technology
  • Chess, Reading