خالد عويس

• Prepares and records asset, liability, revenue, and expenses entries by compiling and analyzing account information.
• Maintains and balances subsidiary accounts by verifying, allocating, posting, reconciling transactions; resolving discrepancies.
• Maintains general ledger by transferring subsidiary accounts; preparing a trial balance; reconciling entries.
• Summarizes financial status by collecting information; preparing balance sheet, profit and loss, and other statements.
• Verifies the payroll by initiating computer processing; verifying cheques, Completes external audit by analyzing and scheduling general ledger accounts; providing information for auditors.
• Avoids legal challenges by complying with legal requirements.
• Secures financial information by completing database backups.
• Protects organization's value by keeping information confidential.
• Ensures the organization works with competent and reliable suppliers. This process usually involves interviewing the managers of the supply firms, making site visits and measuring other aspects.
• Coordinating Purchases by hiring a cargo agency to deliver the products
• Monitor the use of purchased goods and materials to protect the company from incurring losses by minimizing fraud and waste.
• Doing feasibility study for the coming projects.
• Preparing the yearly projected expenses budget for all the company’s entities.

The CSO Is A First Point Of Contact For CAB Customers.
The Primary Role Of A CSO Within The Team Is To Respond To A Variety Of Customer Requests And Inquiries Via The Telephone Or In Person Over The Counter.
Responsibilities:
A CSO Is Responsible For The Following Duties:
• Receive And Respond To Customer Service Account Inquiries On Account Balances, Transaction.
Details, Statements, Fees and Charges.
• Inquiries On Housing, Car, Commercial, And Personal Loans
• Promote Bank Products And Services
• Identify Customer Needs
• Inquires On Remittances, Letter Of Credit, Bills For Collection And Letter Of Guarantees.
A CSO Must Always Perform Their Duties In Line With the Organization’s Policy and Procedures, Service Standards and Code of Practice.
Authorities:
A Customer Service Officer Has The Authority To:
• Update Personal Details For Personal And Business Customers.
• Receive Deposits And Issuing Funds Upon Request.
• Open New Savings, Cheque, Current And Over Draft Accounts/And Close.
• Issue Cheque Books
• Issue Debit Card, Credit Card, Prepaid Card And Internet Services

Has been assigned for 1 month to supervise the branch operations including :
1. Ensures the branch and vaults are opened and closed on a timely basis.
2. Enforces dual control procedures at all times.
3. Facilitates teller buys and sells to the vault.
4. Balances vaults, coin machines, taxes, FICA, etc.
5. Audits teller drawers.
6. Maintains monthly branch efficiency logs.
7. Assists new tellers with training.
8. Oversees teller duties and assists line with customer transactions during peak periods.
9. Keeps staff informed of pertinent changes in operational policy and procedures.
10. Prepares teller performance appraisals and disciplinary notices as required.
11. Schedules tellers for adequate coverage at all times.
12. Performs pre-audits to ensure ongoing adherence with compliance procedures.
13. Maintains and tests alarms and other security devices.
14. Keeps educated on all deposit, business and consumer loan products.
15. Maintains adequate supplies at the facility.
16. Balances and troubleshoots ATM/debit card concerns.
17. Maintains proper teller and vault cash levels, including ordering coin and currency.
18. Reports facility/building concerns to maintenance.
19. Ensures excellent customer service skills are practiced by all the teller staff members.
20. Meets with staff regarding branch security and safety issues.
21. Facilitates meetings to disseminate operational information.

Worked as a trainee in zahran branch in the operations and customer service department