Khaled Raafat, Assistant Manager Sales And Marketing

Khaled Raafat

Assistant Manager Sales And Marketing

DENSO Sales Middle East & North Africa FZE

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Mechanical Engineering
Experience
16 years, 10 Months

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Work Experience

Total years of experience :16 years, 10 Months

Assistant Manager Sales And Marketing at DENSO Sales Middle East & North Africa FZE
  • United Arab Emirates - Dubai
  • My current job since April 2019

Manage B2B (Business to Business), and marketing activities of customers in the Africa region.

Sales analysis and market research defining sales potential.

Sales planning (Annual sales plan and revised sales plan) to achieve sales and profit targets.

New Business development expanding sales in the area/territory achieving Mid/Long Term sales plans.

Product development in order to maintain sales growth and fulfill market demand.

Lead a sales team handling 56 countries in Africa by building enthusiasm and adapting feedback.

Monitor Sales KPIs and performance of customers, and sales team.

Motivate, train, and coach the sales team, with a sense of leadership to achieve overall territory sales plans & goals.

Maintain budget control by monitoring profit and loss targets.

Build consistent communication with the aftersales market (customers), supply chain and procurement teams.

Plan & implement sales campaigns and marketing activities, including digital marketing.

Apply best customer service to ensure customer satisfaction and resolve customer issues.

Assistant Manager Service at DENSO Sales Middle East & North Africa FZE
  • United Arab Emirates - Dubai
  • June 2017 to May 2019

Service Dealer Network Planning, setting targets “Mid-term & Long-term expansion”, and execution of service activity in ME region and Africa.

Expand service dealers for Car Air Conditioning and Diesel Fuel Injection Pumps for automotive aftermarket spare parts business development.

Technical support of Service network, quality improvement and development.

Follow up and supervises dealers among GCC, Middle East, and African countries (67 countries).

Technical support for service dealers or vehicles distributers among the region.

Analyze dealers service KPI and setup improvements plan.

Plan and execute training courses for service dealers and vehicles distributers.

Team Leader of commercial vehicles (Products of Bus Air conditioning and truck Refrigerators).

Product development and setup marketing strategies supporting the sales & marketing section.

Senior Executive Engineer at DENSO Sales Middle East & North Africa FZE - Jeddah Office
  • Saudi Arabia - Jeddah
  • April 2011 to May 2017
Service reception manager / Aftersales Supervisor at Suzuki Saudia
  • Saudi Arabia - Jeddah
  • January 2008 to March 2011
Qualification Engineer at Novartis Pharma S.A.E.
  • Egypt - Cairo
  • August 2007 to December 2007

Education

Bachelor's degree, Mechanical Engineering
  • at Helwan University, Cairo, Egypt
  • July 2007

Bachelor's degree in mechanical engineering - Power mechanical

Specialties & Skills

Business Development
B2B Sales
After sales
Sales and Marketing
Presentation Skills
Microsoft office

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • Sports, Football (soccer), Body Building, Automotive, Computer games, technologies, music and readin