SALES&SERVICE ASSISTANT MANAGER
FIRST GULF BANK
Total years of experience :14 years, 2 Months
Supervise and administer the functioning of all designated customer service area staff to ensure that customers
are serviced promptly and efficiently and operations are carried out as per Bank policy.
Promote FGB's products and services to new and existing customers, while meeting their needs and handling
their queries professionally.
Meet business targets set by BM and follow up targets with other staff.
Provide full range of banking products/services currently on offer from FGB. .
Approve Safe Deposit and Custody applications, dormant account activation/closure and other
products/services.
Check, approve and sign source documents of each and every section.
Review Management/Exception reports and initiate appropriate action.
Assist Branch Manager in overall smooth functioning of the branch and stand in for BM during his absence.
Ensure and assist branch trainees to cover areas and banking activities mentioned in their training program.
Review/update Call A/cs 'interest rates in liaison with BM. for any change in rate.
Periodical review of Debit/Credit cards & Cheque books.
In charge of Sank Advertising material display at Branch level.
Guide / provide in-house training and motivate staff and to ensure that duties assigned are performed
efficiently and error free.
Nominated as Branch Anti Money Laundering Officer.
Ensure that all operations circulars and other instructions related to Anti Money Laundering issued
by CB and other regulatory authorities are acted upon and distributed to all staff.
Ensure issues raised by CB or other regulatory authorities related to AML, are properly followed by
for prompt and necessary action.
Review and initial all forms required to be obtained the bank in accordance with AML procedures.
Periodical review of products, stock held with designated staff such as Credit/Debit/& cheque books etc.
Maintain proper records of suspicious transactions to assist enquiries.
Follow up to ensure target date is met.
Approve payment of cheques in excess of Teller & section head limits within his limit
To ensure that the following duties are properly performed in the Customer service area:
All required documentation is received and reviewed for correctness, completeness at the time of opening a new A/Cs
Returned hold statements/mailand related accounts are properly controlled/customer
complaints/enquiries are handled by staff independent of operations.
Customer enquiries relating to services provided by the bank replies to customer requirements are
Properly handled.
Quote preferential exchange rate and interest rates / FD's to prime customers on the basis of actual
cost / profit margins and CRR.
Call on existing & prospective customers to establish new ACC, FDs & inform them of bank's various
services in liaison with Branch Manager.
Any other duties/responsibilities assigned by the Branch Manager
Introducing more clients to First Gulf Bank as high profile individual in Abu Dhabi territory.
Introduction & maintaining relations for business referrals.
Handling customers referred by agents, or walked in to the Branch.
Providing strategies, tactics, and implementation plans that lead directly to financial improvements for my
customers.
Facilitating customer awareness of additional services cross sell banking services which produces new clientele
as well as extends services to existing customer base.
Dealing with all kinds of retail banking products. Servicing the customers at a high standard.
Working along with the retail credit unit in order to discuss the customers’ credit facilities and close all the
pending cases.
Focusing on business development, by selling all retail products offered through the branches like: Personal
Loans, Small Business Loans, Credit Cards, Fixed Deposits, Personal Credit Lines, etc.
Providing essential banking and financial services by producing daily operations reports, manage overdrawn
account reports, and track significant change in balances for large business and government accounts.
Providing strategies, tactics, and implementation plans that lead directly to financial improvements for my
customers.
Training and mentoring new Customer Service Representatives.
Managing multiple tasks in a pressured environment such as assisting tellers, other customer service
representatives as well as support branch management.
Handling VIP customer accounts to ensure their satisfaction is maintained, by meeting them and identifying
their needs on regular basis, and taking proper actions to meet the customer expectation within the bank’s
policy framework.
Ensuring all given targets and goal settings are achieved and functioning with the branch team, to avoid any
audit remarks towards the branch. Responding to all customers complains and solves it immediately
build a strong connections with the SME and find out the best products that will meet their needs
building and refreshing customer data base, studding them and highlighting their needs, creating products suits them and design it in a way keep them attached to me.
always keep our customers in a high level of services
PROJECT MANAGEMENT PROFESSIONAL
keep the process flow within the SOP and control the outcome and train the employee accordingly
my colleague study includes accountant, finance, managment and economic