Branch Manager
National bank of kuwait NBK
مجموع سنوات الخبرة :30 years, 7 أشهر
Establish and follow up objectives and action plans of the branch.
Implement policies and procedures related to area of responsibility.
Promote and maintain relationships with retail customers target market segments businessmen trade organizations economic entities community leaders and others to effectively sell services of the bank.
Review loans to achieve proper loan reporting loan follow up.
Develop new business ideas and carry out plans for business development.
Maintain awareness of different economic conditions money and capital markets
Participate in the overall profits of the branch through setting and attaining market strategies.
Evaluate and report the progress in meeting planned objectives.
Become familiar with other management members to assure good working conditions.
provide counseling and guidance for subordinates.
Motivate CRO evaluate performance of personal, recommended salary increases and promotions provide training and development, and participate in selection of branch staff.
Ensure the correct functioning and implementation of permanent supervision system at the branch.
Managed all operations and maintained total profit and loss responsibility for a new branch office in south Sinai Sharm el Sheikh District Supervised up to 9 employees.
Grow the business from zero to over EGP 30 million in eighteen months for deposit base.
Established individual and branch goals achieved 80% of plan at year
Averaged 85 % of goal for sales ratio each quarter.
Created a highly cohesive working environment by introducing interactive staff meetings where each employee was responsible for conducting a five to ten minute presentation on branch products in conjunction with a written report.
Support for various departments of the bank, cooperation and ways to create a strong communication with all departments to facilitate customer orders and end of various products and services provided to customers.
Planning, directing and administering the operational and marketing efforts for the branch to achieve profile growth and the objectives of the bank within established policies and potential customers.
Promote and maintaining relationships with retail customers target market segments businessmen trade organization economic entities community leaders and other to effectively sell services of the bank
Attending meeting in head office and with committees become familiar with other management members to assure good working conditions
assist the Branch manager in preparing a budget and allocating funds to all departments. an assistant manager also works closely with departmental supervisors to plan and execute projects, and to monitor systems and technology. also implements business strategies and procedures, manages the organization's resources and draws up staff schedules.
receives reports from all departmental heads and hands them over to the Branch manager. to use this information to prepare the quarterly, biannual and annual reports, which hands over to the GM and the members of the board. These reports, presented during annual general meetings with head of retail show the progress an organization has made toward achieving its goals and mission.
Follow up open new accounts and perform maintenance on existing accounts,
Take loan applications and handle the necessary lending paperwork with the customer following an approval. Activities of bank customer service.
Coach, evaluate and discipline customer service representatives and assist with the hiring process.
Approve transactions that need management authorization, like cashing large checks. They routinely conduct audits of customer service representative cash drawers and paperwork to detect Theft or mistakes in work that could put the bank at risk.
Served a lot of customers applying exceptional communication skills.
Hired and trained a lot of new customer service representative. Handled the tasks of assisting safe deposit box and back up of loan
Responsible for maintaining daily record of the branch
Build and maintained good relationship with customers
Aug 1993 Apr 1999 Miser Iran Development Bank Cairo Head Office
Bank Teller
Performed teller transactions in the areas of checking and savings deposits and withdrawals.
Balanced assigned cash drawer and packaged currencies and coinage.
Identified opportunities for cross-selling of value-added bank products and services.
Qualified referrals to team members across multiple lines of business.
Provided highly personalized service that built and strengthened customers relationships.
Responded to a broad range of customer inquiries and swiftly resolved problems
good
