IT Manager
Royal House Language School
Total years of experience :15 years, 9 Months
Manage relationships with external IT vendors and service providers to ensure timely and cost-effective delivery of services.
•Work closely with the school's leadership to identify IT needs and develop strategies to meet those needs.
•Manage a team of IT professionals, providing leadership, guidance, and support to ensure the team's success.
•Develop and implement IT policies and procedures in accordance with industry best practices and regulatory requirements.
•Manage the school's IT systems, including hardware, software, and network infrastructure, to ensure optimal performance and availability.
•Administer, support, and configure MS Office 365 for staff.
•Manage server and storage capacity and provide utilization statistics to the team.
•Install and configure new software and hardware, including server networks, devices, and firewalls.
•Implement, support, troubleshoot, and migrate server virtualization environments on VMWare vSphere 6.x.
•Use security policies and tasks to configure protection parameters for groups of servers and workstations in Kaspersky Security Administrator.
•Monitor and analyze system performance and implement a preventive maintenance plan for critical IT equipment such as servers, backups, and switches to ensure continuous availability.
•Plan, coordinate, and implement network security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.
•Administer and configure network servers (Windows server 2019 - Windows server 2012 r2 - windows server 2008 r2).
•Configure and manage servers, workstations, switches, and routers.
•Install, configure, and manage backup software (Veeam Backup & Replication - Acronis True Image - EaseUS® Todo Backup).
Manage server and storage capacity and provide utilization statistics to the team.
• Administration of Microsoft Dynamics AX ERP systems (user access).
• Backup and restore ERP systems and monitor performance.
• Responsible for the installation and configuration of new software and hardware, including server network, devices and firewalls.
• Implement, support, troubleshoot and migrate server virtualization environments on VMWare vSphere 6.x.
• Create the data store for storing VMs and data, deploy virtual machines, and use clones, snapshots, and templates.
• Hands-on experience with SCCM suite with software update deployment / OSD deployment.
• Kaspersky Security Administrator: Use security policies and tasks to configure protection parameters for groups of servers, workstations.
• Monitor, analyze system performance and implement a preventive maintenance plan for critical IT equipment such as servers, backups, switches, etc. to ensure continuous availability.
• Fortinet Farewell device setup, maintenance & controlling (Fortinet 60F -100D -110C -60C- FortiAnalyzer100C), also Sophos UTM & Sophos XG Firewall.
• Ensure replication with HQ site and DR site.
• Administer web users, hosting accounts, Cpanel.
• Planning, coordinating, and implementing network security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.
• Designing, configuring active directories structure for different sites.
• Handling and managing all the technical issues related to our ERP systems.
• Administrating and configuring network servers (Windows server 2019 - Windows server 2012 - windows server 2008 - windows server 2003).
• Configuring and managing servers, workstation, switches and routers for EGC new sites.
• Installing, configuring, and supporting an organization's local area network (LAN), wide area network (WAN) consisting of fifteen branches with VPN connections.
• Installing, configuring, and managing software backup (Veeam Backup & Replication - Acronis True Image - EaseUS® Todo Backup).
• CCTV security system design, setup, maintenance, monitoring as per compliance rules.
Plan, coordinate, and implement network security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information using TMG Server and GPO.
•Design and configure Active Directory structure for different sites.
•Set up new user accounts and profiles and handle password issues.
•Ensure that maintenance and backup schedules are completed within the designated timeframe.
•Take responsibility for IT Department processes and interface with the office on any IT-related issues.
•Administer and configure network servers, including Windows 2012, Windows 2008, and Windows 2003.
•Configure and manage servers, workstations, switches, and routers for new sites in GoldenPack Group.
•Install, configure, and support an organization's local area network (LAN) and wide area network (WAN), consisting of two branches with VPN connections.
•Maintain network hardware and software, monitor the network to ensure availability to all system users, and utilize Cisco routers and switches.
•Provide technical assistance to computer system users, answering questions to resolve computer problems for clients in person, via telephone, or remotely.
•Research, recommend, and implement new technologies as they emerge.
•Collaborate with endpoint device management systems to distribute software, perform updates, patching, and virus protection.
Manage and configure the Intranet, including Microsoft platform, Active Directory, ISA Server, DNS, and DHCP Server.
•Assign configurations for authentication and authorization of directory services.
•Maintain network facilities on individual machines, such as drivers and settings of personal computers, as well as printers.
•Maintain network servers, such as file servers, VPN gateways, and intrusion detection systems.
•Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches.
•Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems.
•Maintain or replace malfunctioning parts of PCs, electronic fresh scales, and POS peripherals to optimize equipment use and minimize maintenance costs.
•Work continuously on a task until completion (or referral to third parties, if appropriate).
•Prioritize and manage multiple open cases at once.
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