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Khaled Serag, Field Service Engineer

Khaled Serag

Field Service Engineer·EMC Co

Kuwait

Bachelor's degree, Gas and Petrochemical Engineering

Work experience

Total years of experience: 3 years, 3 months

Field Service Engineer

June 2016 - February 2018

EMC Co

Alexandria, Egypt

June 2016 - February 2018

Carries out research to find out the problems and develops solutions.Helps in the installation process of new and advanced technologies.Tests machines that are already installed for their performance and safety.
Maintains reports of and hands them to the senior.
Undertakes many other responsibilities as they come.
Company industry:
Technical Maintenance & Repair
Job role:
Maintenance, Repair, and Technician

Customer Service Agent

June 2016 - May 2017

Vodafone - German Account

Alexandria, Egypt

June 2016 - May 2017

Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Field Services Technician

June 2015 - May 2017

EMC Co.

Alexandria, Egypt

June 2015 - May 2017

Understand the operating and applications of different types of Compressors, Pumps, Gas Turbines, Valves and Heat Exchangers.
Perform maintenance, repair and overhaul of Compressors, Pumps, Gas Turbines, Valves and Heat Exchangers as scheduled.
Tests machines that are already installed for their performance and safety.
Study control logic and protection system using different types of controller.
Follow checklist of things to do daily, technical procedures and safety.
Provide support to others.
Company industry:
Installation & Technical Services
Job role:
Maintenance, Repair, and Technician

Trainee

July 2012 - July 2012

Abu Qir Petroleum

Alexandria, Egypt

July 2012 - July 2012

 How to Development of oil and gas processing concepts for oil and gas production and primary processing facilities;
 Execution of process engineering studies for optimization and debottlenecking of operational plant;
 Preparation of process engineering project documentation including PFDs, P&IDs, equipment data sheets and general equipment and system sizing calculations;
 Site visits to onshore facilities in a work zone;
Company industry:
Oil & Gas
Job role:
Teaching and Academics

Trainee

August 2011 - August 2011

Amria Petroleum Refining

Alexandria, Egypt

August 2011 - August 2011

 Most likely I worked on a variety of projects in the Technical Services, Which gave me experience and provided me with a better understanding of the refining environment and technical aspects of the refinery. My duties had included the following: perform process engineering calculations concerning the various process units in the refinery; perform heat exchanger studies to determine heat transfer coefficients; complete projects to provide recommendations for improvements to refinery process and equipment.
Company industry:
Oil & Gas
Job role:
Teaching and Academics

Trainee

July 2011 - July 2011

Alexandria Fertilizers Co.

Alexandria, Egypt

July 2011 - July 2011

 Help to oversee the day-to-day operation of the processing plant.
 Monitor production and deal with problems.
 Work closely with quality control and health and safety Supervisors.
 Work with plant designers and engineers to design machinery and other equipment.
Company industry:
Oil & Gas
Job role:
Teaching and Academics

Trainee

August 2010 - August 2010

Abu Qir Petroleum

Alexandria, Egypt

August 2010 - August 2010

 I Carried out technical studies and make recommendations for improvements which will increase productivity or equipment performance;
 Undertakes front-end engineering design work;
 I Took part in risk assessments, study work and plan modifications or equipment;
 Provides technical support to on site personnel;
Company industry:
Oil & Gas
Job role:
Teaching and Academics

Trainee

July 2010 - July 2010

EZDK STEEL Co.

Alexandria, Egypt

July 2010 - July 2010

 I worked in the testing lab working on chemical analysis of steel. Also, I worked on analysis of slag reactions and I worked on analyzing the pickling process (e.g. inhibited acids). Lastly, I transacted in there with a various rolling oils.
 I played the main role in quality control, testing of materials and projects managements. I played in there major roles in almost everything.
Company industry:
General Engineering Consultancy
Job role:
Teaching and Academics

Trainee

July 2009 - July 2009

Egyptian Petrochemicals Co

Alexandria, Egypt

July 2009 - July 2009

 Working closely with process chemists and control engineers to ensure the process plant is set up to provide maximum output levels and efficient running of the production facility;
 Designing plant and equipment configuration so that they can be readily adapted to suit the product range and the process technologies involved, taking environmental and economic aspects into account;
 Setting up scale-up and scale-down processes including appropriate changes to equipment design and configuration;
 Assessing options for plant expansion or reconfiguration by developing and testing process simulation models;
Company industry:
Oil & Gas
Job role:
Teaching and Academics

Education

Alexandria University

July 2013

July 2013

Bachelor's degree, Gas and Petrochemical Engineering

Egypt

GPA (percentage): 79.69%

GPA (percentage): 79.69%

Graduation Project: Natural Gas Processing " Natural Gas Sweetening and Dehydration and Liquefaction " “A Design Project with Use of Aspen HYSYS” Grade: Excellent
View attachment

Kuwait Ahlya School

July 2008

July 2008

High school or equivalent, High school

Kuwait

GPA (percentage): 90.6%

GPA (percentage): 90.6%

Since my high school days I found myself very interested in Chemistry, Physics, Mathematics and generally How stuff work. That is why I enrolled myself at Faculty of Engineering, where I started my B.S.c of Gas and Petrochemicals engineering. Now as I am graduate, I decided to start my career in the same field.
View attachment

Skills

Application Design
Expert
Application Design
Expert
Process Chemistry
Expert
Process Chemistry
Expert
Petroleum Engineering
Expert
Petroleum Engineering
Expert
Petrochemical
Expert
Petrochemical
Expert
Natural Gas
Expert
Natural Gas
Expert
COUNTER TERRORIST CHECK
Beginner
COUNTER TERRORIST CHECK
Beginner
MICROSOFT ACCESS
Beginner
MICROSOFT ACCESS
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner
NATURAL GAS
Beginner
NATURAL GAS
Beginner
WRITING
Beginner
WRITING
Beginner
Application Design
Expert
Application Design
Expert
Process Chemistry
Expert
Process Chemistry
Expert
Petroleum Engineering
Expert
Petroleum Engineering
Expert
Petrochemical
Expert
Petrochemical
Expert
Natural Gas
Expert
Natural Gas
Expert

Languages

Arabic

Expert

English

Expert

German

Expert

Memberships

Egyptian Engineers Syndicate

Member

July 2013

Training and Certifications

Certifications
IOSH Managing Safely
Feb 2016
NASP - IASP Occupational Safety and Health Advanced Diploma
Feb 2016
Scaffold Competent Person
Jan 2016 - Jan 2021
First Aid
OSHA - USA 30-Hour Construction Industry
Jan 2016
Risk Assessment
Jan 2016
OSHA - USA 30-Hour General Industry
Jan 2016
Training
Summer Training
Alexandria Fertilizers company
Aug 2012
Summer Training
EZDK company
Aug 2011

Hobbies and interests

Reading, Drawing and Running