Program Manager
Microsoft
Total years of experience :25 years, 10 Months
Started as a Technical Lead managing vendor resources who delivered Partner support services pre the establishment of a GPS (MS-employee) site.
Established GPS local team based in Egypt during FY07/08 & leading the new team during the first 6 months of Operations. Responsible of hiring, ramping up the new resources, and evangelizing the new team within SMS&P across EMEA.
Project Managing the establishment of GPS in Russia in 2009 & Turkey in 2010/2011.
Interim Project Manager for Project Advisory, a CSS EMEA SMS&P Support key Project.
Contributed to designing & implementing the FBA (Functional Business Area) which is the GPS operating model throughout the calendar year 2010.
Landed ConnectUs as a single tool for GPS delivery operations across EMEA.
Contributed to SMS&P Support’s Cloud Project - 2010/2011.
Coaching & training teams during launch of Project One (merging GPS roles and evolving the PTC - Partner Technical Consultant role) during 2010.
Contributed to Project Nestor during late 2009, based on which the Delivery council has been established.
Lead the PTC Delivery Council and the Technical Leads forum in EMEA since late 2009 until today.
Current role is Readiness Program Manager for GPS in EMEA since the beginning of FY11.
Landed Thrive as the Readiness Management tool for GPS in EMEA.
Currently owns the GPS Readiness program, and looking after GPS EMEA’s Readiness activities & communications.
Awarded the Gold Star twice during 2008 and 2010.
Conducting interviews with customers, partners & industry experts.
Providing customers with insights based on business research & analysis.
Project Manager of piloting e-learning systems in Qatar ICT.
Lead a team of highly dynamic and technically expert Instructors to become the top training team in Egypt by that time. The team consisted of 12 - 15 high-end trainers covering Microsoft, Oracle, and Java technologies, and 8 - 10 desktop trainers covering Microsoft client / desktop, and Adobe technologies.
Significantly improved the sales request handling process through business process reengineering.
Significantly increased capacity utilization through optimizing the courses allocation process.
Helped defining gaps and saturation spots in the company’s technical profile, and designed a remedy plan.
Defined Instructors career development plans and maintained their career improvement system.
Helped in establishing a performance appraisal system in the organization.
Helped in the process of building the company’s policies and rules.
Contributed to the recruitment of 30 Instructors within the training force of VTE.
Achieving the first Microsoft Gold Partner for Learning Solutions in Egypt. (Corporate Achievement).
Achieving CTEC Solution of the Year 2003 Award (Corporate Award from Microsoft).
Achieving Outstanding Performance in the Enterprise Award (Individual Award from Microsoft).
Delivering high-end technical training to enterprise customers.
Started as Resident Support Engineer responsible for a major enterprise account (EGPC - Egyptian General Petroleum Company), my responsibility extended to setup and maintenance of EGPC Servers including Networking, Domain Management, User Accounts, Networking services, Clustering, Oracle DB Server and SMS.
Technical Consultant, providing technical support to large enterprise accounts.
IT Trainer, conducting technical training covering MCSE (NT4 and Windows 2000) versions.
Started as Technical Support Representative / Support Engineer
Promoted to the position of a Systems Administrator
