Trainer
etisalat
مجموع سنوات الخبرة :7 years, 2 أشهر
• Train the existing stuff on the new promotions and packages.
• Train the new stuff on the services and products and how to deal with our system.
• Measure the effectiveness and productivity of employees.
• Greeting customers, answering questions about our products and service plans and handling complaints.
• Help customers choose the right product or service.
• Got appreciation for achieving the target in my first 3 month.
• Handling all customers complains and aiming them to solve their issues.
• Troubleshoot basic technical problems with cell phones and accessories.
• Update customer account information as necessary to handle billing issues and refunds.
• Leading a team from two accountants and one secretary to handle all of accounts from beginning up to finalist.
• Purchases, Sales, Inventory, Debtors, Creditors, Cash and banks (reconciliations), Accounts Receivable, Expenses, Payroll.
• Planning to provide loans (Mourabahat in Islamic Banks) to the company.
• Opining LC in banks and trace its procedure up to finalist.
• Prepare budgets of expenses to different departments in the company.
• Prepare quarterly financial statements.
• Analyzing financial report to financial manager.
• Work with auditors in end of the year and prepare annual financial statements.
• Supervising assistant accountants, training new recruits etc.
• Assist with any other related activities as required.
• Prepare a visibility study for SWITCH RESTAURANT in DUBAI MALL.
• Follow and finish all the procedure to import all the restaurant equipments.
• Launch and open SWITCH RESTAURANT in DUBAI MALL.
• Recording transaction, posting to general ledger account.
• Preparing trial balance.
• Cash auditing before and after expenditure.
• Managing clients’ accounts, in terms to issue their loans.
• Preparing monthly banks adjustments memos to every bank account.
• Prepare a monthly report for the management about the issued loans and the potential clients after getting the feedback from the sales team leaders.
• Responsible for monitoring and rehabilitation of delinquent and over-limit accounts and to minimize delinquent accounts.
• Resourcefulness in securing Promises to pay.
• Review and recommend enhancements to improve current work flow/processes to minimize manual input to increase operational efficiency.
• Create a professional and friendly environment providing fast, flexible and efficient service to our customers.
Bachelor Degree, Accounting Major, Faculty of Commerce, El-Mansoura University.