Khaled Ismail

• Met with business leaders to better understand IT issues that negatively impacted businesses.
• Interfaced effectively with key accounts, answering questions and delivering exceptional service.
• Provided advanced functional/technical support for MCS clients.
• Provided business consultancy along with functional/technical solutions.
• Launched regression testing practices for the product new releases.
• Launched quality assurance practices for all project activities and deliverables.
• Executed project activities including analysis, design, testing, and support.
• Designed integrations mapping, extensions, reports and cross functional processes.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Advised on areas of possible improvement to reduce service delivery times.
• Evaluated personnel workloads to support capacity planning.
• Coordinated and led internal and external site team meetings.

• Met with business stakeholders to gather the business requirements.
• Spotted strategies, risks and options and recommended mitigation solutions.
• Coached senior consultants and business analysts through varying details of operational functions, targeting deficiencies and replacing with industry best practices to encourage optimal growth.
• Recommended and implemented practical business process solutions, working directly with stakeholders to meet business objectives.
• Provided business consultancy along with functional/technical solutions.
• Launched quality assurance practices for all project activities and deliverables.
• Executed project activities including analysis, design, testing, and support.
• Designed data migration strategy along with functional/technical solutions.
• Designed integrations mapping, extensions, reports and cross functional processes.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Advised on areas of possible improvement to reduce service delivery times.
• Coordinated and led internal and external site team meetings.
• Led, coached and advised project teams to manage performance and deliverables.

• Met with business stakeholders to gather the business requirements.
• Spotted strategies, risks and options and recommended mitigation solutions.
• Analyzed complex requirements for payroll, benefits, time and human resource policy and procedures to develop optimal solutions.
• Implemented oracle applications Fusion and EBS.
• Designed integrations mapping.
• Delivered project documentation to clients.
• Conducted the training to clients.
• Provided functional/technical support to clients.

• Met with business stakeholders to gather the business requirements.
• Analyzed complex requirements for payroll, benefits, time and human resource policy and procedures to develop optimal solutions.
• Implemented oracle applications Fusion and EBS.
• Delivered project documentation to clients.
• Conducted the training to clients.
• Provided functional/technical support to clients.

• Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
• Identified and resolved defects by developing test strategies, testing tools and test scripts.
• Taught end users to navigate ERP system by developing and presenting training sessions.
• Supported smooth launch and user experience through functional end user testing and interface testing.
• Evaluated current processes to develop improvement plans.
• Adopted cost-effective, useful solutions to implement into current systems.
• Worked with users to determine areas of technology in need of improved usability.

• Maintained servers and systems to keep networks fully operational during peak periods.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Patched software and installed new versions to eliminate security problems and protect data.
• Monitored systems in operation and input commands to troubleshoot areas.
• Configured hardware, devices, and software to set up work stations for employees.
• Performed server backups and changed and replaced backup tapes daily.