Khaledur Rahman

• Provided technical support for desktop, laptop, and banking applications.
• Installed, configured, and maintained Windows OS and Microsoft Office.
• Troubleshot hardware, software, printer, and network issues.
• Configured LAN, internet connectivity, and peripheral devices.
• Managed user accounts, password resets, and system access.
• Installed and updated antivirus and security patches.
• Maintained IT asset inventory and documentation.
• Coordinated with the Head Office ICT Division and vendors for issue resolution.
• Performed preventive maintenance and system health checks.
• Ensured compliance with the banks ICT security policies.

• Provided system support and technical troubleshooting.
• Worked on internal tools and automation tasks.
• Assisted software deployment and maintenance.
• Managed IT infrastructure and diagnostics.