Asst. Reservation Manager
Madinah Möevenpick Hotel, Medina Al Munawar
Total des années d'expérience :12 years, 10 Mois
Making reservation in Protel PMS / and Opera Cloud V9 for individual and groups, making blocking for groups as per guest/group requirements.
•Preparing Contracts and offers for Companies regarding rooms and meetings.
•Answering Telephone quires in Arabic and in English according to the I.F.H standards and answering to E-mails quires.
•Making Group information sheets and Communicating with the management
•Managing, Updating rates and availability as per market.
•Making Static contracts with Online OTA’s such as hotelbeds.com, GTA, Destination of the world and managing dynamic rates.
•Making Monthly Reports such as MBR and Monthly Comments, Nextgen Data, PBME reports, Room night’s production report for companies and travel agents and other monthly reports.
•Entering and analyzing STR.com Data
•Process and input FIT and corporate reservations following hotel reservations policy
•Ensure all reservations are accurately made within the same working day and follow up with the Option dates reservations of individuals and groups.
•Maintain a positive selling approach to maximize yield in both Occupancy and rates.
•Helping revenue manager in increasing the revenue by upselling daily arrivals.
Maintain an inventory of vacancies, reservations and room assignments
•Check in/Check Out guests and assign rooms
•Answer inquiries regarding hotel services and registration by telephone
•Respond to guests' complaints
•Provide quotes for room rates and up-sell the guest when possible
•Manage phone activity including providing general knowledge to callers
•Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.
•Advise housekeeping which rooms have been vacated and are ready for cleaning
•Making reservations and provide quotations to companies.
Hayatt International Hotel, Medina Al Munawara, K.S.A
Sales and reservation agent (20March2012 -10July 2012)
•Making and interacting with guests regarding reservations
•Preparing and Communicating Group information Sheets with the hotel
•Making end of the month reports
•Updating Property management system regarding modification, cancellations or new reservations.
•Answering phone calls in Arabic and in English as well regarding room rates inquiries
•Updating room rates on extra net of hotel and updating rates on PMS as well
courses: American Hotel and lodging Association Certification in Front Desk Operations
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