Application Suport Engneer
IBM Tanania
Total years of experience :19 years, 4 Months
Monitoring and support following Apps
Single view Billing Application
Application Information security
Telecommunication Advanced Billing System (TABS7)
Blackberry Application(RIM and BBroker)
DB2 database support
Blackberry Enterprises Server
Application troubleshooting
User Management
System Incident management, Change Request and Service request
Software and Hardware configuration
Asset management
Network configuration
E-mail and Internet setup
Printer and photocopy machine repairing
HelpDesk Support
POS Installation
File server configuration
Implement Oracle Financial Package by doing financial setup
Create user and give access(Responsibilities)
Create, Modified Ebs Report through Oracle 6i, 9i Report Builder
Oracle XML Publisher
Oracle 10g database administration
Oracle Sql Developer
Sql Plus 8.0
• Installation, configure, monitoring citrix
• Configure swift
• Update ICBank domain by create user and give user access to access their file
• Monitoring ICB web mail by update staff email account and configure to the MS outlook
• Monitoring MYCBOMS (Cheque printing system)
• Installation, and configure Tanzania Bureau Association(TBA)
• Monitoring CCTV camera
• Monitoring and Update Bank Antivirus
• Monitoring WINCO ATM,
• Training Staff how to link/Unlinked card, Add ATM card, Broke ATM card e.t.c through E-switch Program
• Doing Maintenance for all Bank PC and Server
• Monitoring Bank Networking
• Integrated Computerising Bank Account System (ICBA)
-Update user
-Add parameters
-Training user
-Run Report
-Create Report
-Run Script to the ICBA
-Export and Import dump file
- Take tape backup and restore to the ICBA Backup server