خالد القرني

• Managed 100+ daily insurance authorization & claims requests across 50+ healthcare providers, maintaining 95%+ SLA compliance.
• Coordinated end-to-end approval workflows between insurance payers, medical providers, and internal operations teams.
• Resolved complex escalated cases: denied claims, authorization disputes, and provider billing issues.
• Reduced average case resolution time by identifying and eliminating documentation bottlenecks.
• Ensured full compliance with SAMA and CCHI regulatory standards across all provider interactions.

• Monitored real-time delivery operations across multiple zones, resolving critical issues between customers, drivers, and restaurants.
• Handled 80+ daily operational incidents with fast resolution via structured escalation protocols.
• Established workflows between field teams and customer support, reducing service failure rates.
• Analyzed daily data to identify recurring issues and recommended process improvements to leadership.

• Processed 940+ daily municipal service reports (Baladi — Digital Transformation) with high accuracy and zero backlog.

• Led regional agency operations team, overseeing daily performance, compliance, and service quality across multiple branches.
• Ensured full adherence to SAMA insurance regulations — passed all internal audits with zero findings.
• Coached and developed junior team members, driving consistent improvement in team KPIs.
• Processed 100+ insurance policies monthly; cross-sold products contributing to branch revenue targets.

• Coordinated administrative workflows between government departments and project teams.