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Khalid Abuthayn Aldawsari , IT Analyst

Khalid Abuthayn Aldawsari

IT Analyst·Teleperformance

Saudi Arabia

Bachelor's degree, نظم المعلومات الإدارية

Work experience

Total years of experience: 3 years, 10 months

IT Analyst

September 2023 - Present

Teleperformance

Khobar, Saudi Arabia

September 2023 - Present

Company industry:
IT Services
Job role:
Information Technology

فني تقنية معلومات

December 2022 - August 2023

قاعة الأندلس للإحتفالات

Dammam, Saudi Arabia

December 2022 - August 2023

Ensuring All company IT operations are functioning well
‑Provide Technical Support for Al‑Andalus Hall Across All Branches
‑Providing Devices and Applications to new employees according to their job
requirements
‑Create, Update and Implement Cybersecurity policies to Ensure the company data is
secure
‑Coordinate with vendors for POS machines maintenance
‑Provide Technical Support for Employees and costumers
‑Install latest update for the company Devices and Software

Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

IT Service Support Analyst Intern

January 2020 - March 2020

DHL Express

Khobar, Saudi Arabia

January 2020 - March 2020

Configured hardware, devices and software to set up
work stations for employees.
Patched software and installed new versions to eliminate security problems and protect data
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Installed, modified and repaired software and hardware to
resolve technical issues.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

Education

جامعة الإمام عبد الرحمن بن فيصل

May 2020

May 2020

Bachelor's degree, نظم المعلومات الإدارية

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Imam Abdulrahman Bin Faisal University, Dammam During my study i was the editor for the business club podcast that focosed on coordinating interviews with experienced university graduates to provide information about the future jobs that are available for each major to help the new students decide which major is best for their skills and preferences.

Skills

Customer Service Skills

Expert

Problem Solving

Expert

IT HelpDesk

Expert

IT Technical Support

Expert

Business Analysis

Expert

Windows 8

Intermediate

Technical Support

Intermediate

Printer Maintenance

Intermediate

Communication

Intermediate

Photography

Beginner

Troubleshooting

Intermediate

Problem Solving

Expert

Teamwork

Expert

Windows 10

Intermediate

Windows 7

Intermediate

Windows 11

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
HDI Costumer Service Representative
Sep 2024